Associate Director, Client Engagement

Job Description: The Associate Director, Client Success will play a key leadership role in overseeing and supporting the team responsible for managing all Amplifi opted-in accounts across their designated operational company. This mid-level management position requires a deep understanding of Amplifi’s alternative income goals and strong motivation to exceed those targets. This role demands collaboration with all pillars across Amplifi, including Solutions, Strategy, Commercial Partnerships, and Revenue Operations, to resolve issues, implement solutions, and optimize processes for both new and existing Amplifi products. The Associate Director will also support senior management, both on Amplifi and across their designated operational company, in formulating strategies and conducting analysis to onboard new clients to the Amplifi group. Key Responsibilities Lead and support designated Senior Manager(s) and team(s) in the management of all Amplifi-opted in accounts, while understanding and aligning with strategic needs of each account Collaborate closely with key Amplifi pillars (Solutions, Strategy, Commercial Partnerships, and Revenue Operations) to elevate issues, troubleshoot challenges, and deliver actionable solutions Drive the development, refinement, and implementation of processes around current and new Amplifi products to optimize operational efficiency and client satisfaction Partner with senior leadership to develop strategies for the onboarding and integration of new clients into the Amplifi group Conduct analysis of client performance and alternative income opportunities, identifying areas for improvement and providing actionable insights to senior management Serve as a subject matter expert on alternative income streams and act as a resource to senior leadership, within Amplifi and across their designated operational company Oversee the successful execution of Amplifi’s alternative income strategies, ensuring consistent achievement of financial targets Meet regularly with Senior Manager(s) to status on accounts, track buy progress, data and MediaOcean entry, and analyze how these factors impact revenue forecasts and overall business performance Act as a resource for Senior Manager(s), Manager(s), Senior Associate(s) and Associate(s) for advice, council, and mentorship Experience / Skills Bachelor’s degree in Business, Media, Communications, Finance or related field 7+ years in a video, digital, programmatic, social activation or investment role Experience in media tools such as: MediaOcean, Prisma, National Toolkits, Spot Toolkits Proven experience in client success, account management, or related fields within the media or agency space Excellent organizational and multitasking skills with attention to detail Deep understanding of media math and marketplace trends Strong leadership skills with experience managing cross-functional teams Exceptional problem‑solving abilities and a proactive approach to resolving challenges Advanced computer skills (MS Word, Excel, PowerPoint) and numeracy skills The annual salary range for this position is $114,425-$125,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Flexible paid time off At least 15 paid holidays per year Paid sick and safe leave Paid parental leave Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit Location New York Brand Amplifi Time Type Full time Contract Type Permanent Equality & Diversity Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e‑mail to View email address on click.appcast.io by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you. About Dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us. #J-18808-Ljbffr Dentsu Aegis Network Ltd.