Manager, Security Services, Global Workplace Services, Workplace and Retail Security

Overview Manager, Security Services, Global Workplace Services, Workplace and Retail Security

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine! That’s why our team is looking to add a highly skilled and experienced Manager, Security Services . 

The Manager, Security Services will serve as the physical security subject matter expert supporting Capital One’s Retail Line of Business, which includes more than 300 locations throughout the United States.

The ideal candidate should:

• Be a strategic thinker

• Be flexible and adaptable

• Be open to creative solutions, consider downstream impacts and use data to solve issues

• Learn how to navigate the organization, anticipate and address concerns with fact-based options

• Create lift for their team by applying and sharing their expertise

• Uphold values, hold self accountable and constructively challenge misaligned decisions

• Possess a deep understanding of security risk management

• Be detail oriented and proactive in effectively managing security incidents

• Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately

• Look for opportunities to help others be successful, recognize others and support a highly-effective team 

• Demonstrate written and verbal communication skills across levels and the company that are grounded, concise and inspire confidence

• Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately

Key Responsibilities:

• Provide strategic consultation and solutions that mitigate physical and safety risks on local, regional and enterprise levels. 

• Design, develop, and execute controls, tests, and programs to ensure Capital One retail locations are compliant with physical security requirements, exceed industry standards, and meet all necessary regulations to include the Bank Protection Act (BPA) ensuring the safety and security of associates, contractors, and customers.

• Proactively identify and mitigate risk

• Quickly respond to and manage security incidents

• Successfully manage security projects and initiatives

• Partner with internal and external stakeholders, creating robust, trusted relationships to deliver the best in class safety and physical security program. 

• Create proactive plans to engage and secure senior management alignment for safety and security initiatives that support the Retail business model and maintain business continuity.

• Partner with Retail Operations and other stakeholders to deliver training programs to educate Retail associates on security best practices and protocols.

• Actively participate in stakeholder and leadership meetings with clear and organized communication to provide physical security and incident response subject matter expertise.

• Deploy and manage contract guard resources within the assigned area of responsibility. 

• Review and analyze data to assess and determine security and safety trends while developing and deploying risk mitigation strategies. 

• Manage escalated and crisis situations with calm resolve and well managed counsel.

• Build and maintain partnerships with law enforcement, subject matter experts, and relevant industry professionals.

• Reside in the greater New York area to support the role’s primary area of responsibility in the New York five boroughs and Long Island

• Ability to travel within the United States approximately 20% of the time to support additional areas of responsibility outside of the greater New York area and special events

• Ability to work in a rotational on-call status outside of normal business hours , holidays, and weekends. 

Basic Qualifications:

• Bachelor’s Degree or military experience 

• At least 7 years of experience managing physical security, multi-site retail security, or law enforcement operations 

• At least 7 years of experience managing relationships in retail security, safety and security operations, or law enforcement

• At least 3 years in a leadership role

Preferred Qualifications:

• Security industry certifications such as CPP or PSP 

• 1+ year of experience executing tabletop exercises, rehearsal of concept drills, mock exercises 

• 1+ year of project management experience

• Previous experience with security technology and related systems to include access control, alarms, and CCTV camera systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $146,600 - $167,300 for Manager, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on us.fitly.work or via email at View email address on us.fitly.work . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to View email address on us.fitly.work

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).