Front Desk Lead

DESCRIPTION

Job Overview and Role Summary

• Role: Front Desk Lead / Supervisor
• Reports To: Front Office Manager or General Manager
• Core Goal: Deliver high-quality guest service while keeping front office operations running smoothly and efficiently.

Key Responsibilities

• Team Leadership: Train new front desk agents, guide daily shift tasks, and model professional behavior.

• Guest Services: Greet guests, manage fast check-ins and check-outs, and promote hotel amenities or loyalty programs.
• Issue Resolution: Handle escalated guest complaints and find quick, satisfying solutions.

• Department Coordination: Communicate closely with housekeeping and maintenance to verify ready rooms and address property needs.

Administrative Tasks: Balance shift paperwork, audit cash drawers, and update booking records via property management systems (PMS).

Qualifications and Skills

• Experience: 1 to 3 years of hotel customer service or front desk experience, with prior leadership or supervisory background preferred.

• Education: High school diploma or equivalent; a hospitality degree is a plus.

• Technical Skills: Strong computer literacy, including experience with hotel software like Opera or Cloudbeds.

• Soft Skills: Excellent communication, problem-solving under pressure, and a friendly, welcoming attitude.

• Schedule Flexibility: Ability to work varied shifts, including weekends, nights, and holidays

REQUIREMENTS

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.