Operations Supervisor, eBay (2nd shift)

Trading Card Operations Supervisor – Santa Ana, CA Responsibilities Supervise staffing, training, and scheduling of department personnel. Monitor staff productivity and assign tasks as needed. Create and maintain departmental structure, morale, and sense of team. Develop production goals and ensure that goals are met. Plan employee schedules to meet daily operations goals. Develop staff skills and create a rewarding and fulfilling work environment. Create effective solutions for issues that arise within the department. Ensure all team members are using the appropriate resources to identify items. Actively devise strategies to maintain acceptable service levels. Maintain accurate records. Ensure proper procedures are followed and devise techniques to improve team efficiency. Implement improvements to keep error percentage to a minimum. Act as a knowledgeable and accessible resource for team members. Interact with our third-party partner; strong customer‑facing communication and support. Lead by example and be a champion of all company policies, including safety, attendance, and security. Qualifications 5+ years of professional experience, including 3+ years in a fulfillment or manufacturing environment. 2+ years in a managerial or supervisory role. 2+ years managing third‑party client relationships or working in a customer/client‑facing role. Bachelor’s degree in a related field or equivalent work experience. Ability to travel to other sites (minimal to occasional). Strong verbal and written communication skills, including the ability to understand and relay company policies and procedures. Dependable and personable team player who works well with both internal and external stakeholders. Data‑driven problem solver with an understanding of general business implications of decisions. Comfortable multitasking and prioritizing a variety of projects in a fast‑paced environment with little room for error. Influential leader who can inspire, motivate, and effectively drive change within the department. Strong project management and planning/organizational skills; ability to develop and execute realistic action plans. Familiarity with standard concepts, practices, and procedures within trading cards, tickets, and other forms of sports and non‑sports collectibles. Schedule Monday – Friday, 3:00pm – 11:30pm. Onsite requirement: 5 days per week. Compensation Salary range: $65,000 – $80,000 per year. Actual compensation varies by location, level, experience, and skill set. Eligible for bonuses, commissions, or other forms of compensation. Benefits Health insurance: Medical, Dental, Vision. Additional benefits: Fertility, commuter, and educational assistance. 401(k) matching plan. Vacation: Flexible time‑off. Holiday pay: Ten company‑paid holidays. Employee discounts on approved grading services. Flexible hours and shift accommodations available. Fun working environment with team building activities. Equal Employment Opportunity We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe diverse perspectives and skills better serve our community of collectors. If you require accommodation during application or interview, please email View email address on click.appcast.io. All U.S. residents may view privacy notices and disclosures relevant to your location. #J-18808-Ljbffr Collectors Universe, Inc.