Quality and Outcomes Specialist

Job Description

Job Description

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision:  We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf

Job Title: Quality and Outcomes Specialist 

Home Office: Vienna, IL or Anna, IL or hybrid. Location based on office space availability.

Area of Focus: Behavioral Health

Program(s): Strategic Prevention Framework for Prescription Drugs (SPF-Rx): Works to prevent prescription drug misuse in southern Illinois by raising community awareness about the safe use, storage, and disposal of prescription medications, strengthening partnerships with prescribers and pharmacies, and using local data to guide prevention efforts that keep individuals, families, and communities healthy and safe. Supplies, Access, Facilitation, and Education program (SAFE) is a harm reduction initiative operating under the Substance Use program (SUPR) and within the broader Behavioral Health framework. It is designed to support vulnerable individuals in the service area by reducing the negative consequences of substance use through trauma-informed, person-centered, and culturally responsive outreach. Telehealth-2 works to improve access to behavioral health services in rural southern Illinois by connecting individuals to substance use and co-occurring treatment through telehealth technology, reducing barriers such as transportation, provider shortages, and geographic isolation, and strengthening care coordination to ensure individuals receive timely, accessible, and consistent support for their behavioral health needs.

Immediate Supervisor: Program Specialist 

Hours of Work: Full-time 40 hours/week.

FLSA Classification: Non-exempt

Quality and Outcomes Specialist Minimum Qualifications: Bachelor's degree in human services, Public Administration, Public Health, or a closely related field required. One (1) year of experience in data management and/or grant compliance in behavioral health or public health settings are preferred. Experience with grant reporting, performance monitoring, or continuous quality improvement preferred.

Quality and Outcomes Specialist Skills & Knowledge: Employee must demonstrate knowledge of substance use prevention, behavioral health, and community-based or public health programming. The ideal candidate will have experience with data collection, tracking, and reporting, along with an understanding of grant-funded program requirements and continuous quality improvement. Strong organizational and project coordination skills are required, including the ability to track deliverables and meet deadlines on schedule. Proficiency with Microsoft Office (particularly Excel) and the ability to learn new data and reporting systems are essential, along with excellent written and verbal communication for report preparation and continuous quality improvement efforts. Familiarity with federal and state grant reporting systems and requirements is preferred. The Quality and Outcomes Specialist should also bring the ability to interpret data and translate findings into program improvements, work independently under supervision, maintain confidentiality of sensitive information, and collaborate effectively with staff, partners, and community stakeholders to ensure program activities remain responsive to community need.

Quality and Outcomes Specialist Special Requirements: Travels to off-site/community-based locations for direct service delivery; Evening/Weekend Availability is required; Must be 21 years of age or older; Travel to all agency sites when appropriate; Must complete and maintain the required registry clearance and criminal fingerprint background checks; maintain First Aid & CPR certification; Prolonged periods of sitting is required; Prolonged periods of working on a computer; Requires confidential office space in home; Reliable internet; Valid Driver's License/Minimum Liability Automotive Insurance. 

Quality and Outcomes Specialist job duties include, but are not limited to:

• Coordinates data collection, tracking, analysis, and reporting for assigned programs, and maintains tracking systems and documentation for program outcomes, services, referrals, participation, and performance measures.

• Coordinates required grant reporting across assigned programs, including quarterly and annual reporting and federal, state, and other funder-required reports.

• Monitors progress toward program goals, objectives, deliverables, and outcome measures as required by funders and agency leadership, and identifies data, compliance, or performance concerns for follow-up with the supervisor and program leadership.

• Supports Continuous Quality Improvement (CQI) activities by reviewing program and performance data with program leadership and REA Analytics to identify trends and gaps, and by assisting with the development and follow-up of improvement strategies.

• Coordinates audit preparation and assists with program and grant audits, maintaining supporting documentation and ensuring records are organized and available for review.

• Coordinates annual review and updates of policies and procedures for programs under the position's purview to maintain alignment with funder, regulatory, accreditation, and agency requirements.

• Conducts QAUR (Quality Assurance and Utilization Review) chart reviews, prepares associated reports, and completes service note quality reviews to monitor documentation quality and compliance.

• Assists with DARTS billing and reporting activities in coordination with designated agency staff.

• Supports grant management activities, including required plans, applications, renewals, and preparation of documentation requested by funders or agency leadership.

• Prepares routine program reports, data summaries, and presentations for leadership, funders, CQI activities, and community partners.

• Participates in programmatic, CQI, funder, and community partner meetings as assigned; promotes cross-program collaboration and represents Arrowleaf at coalition meetings, trainings, and community events when appropriate.

• Performs other duties related to program outcomes, quality assurance, data management, grant compliance, evaluation, and continuous quality improvement as assigned.

Quality and Outcomes Specialist Benefit Package

• Health, vision and dental insurance options available after 1st day of the month after 60 calendar days of employment

• Up to $50,000 life insurance policy

• 401(k) with company match for qualifying staff.

• Voluntary Benefits (Critical Illness, Short-Term disability, Accident/Incident, Hospital Indemnity)

• Mileage reimbursement

• Up to 376 hours of paid time off just within your first year of employment! Includes 13 paid holidays, up to 40 hours personal time, 12 sick days, 40 hours bereavement leave, 12 vacation days (6 month probation period), and 8 hours volunteer paid time off per year.

• Paid advanced trainings and certification opportunities

• Free clinical supervision for licensure (LCSW, LCPC, CADC)

• Leadership & Advancement Opportunities

• Public Service Loan Forgiveness (PSLF) Eligible Employer

• CCBHC Workforce Career Accelerator Program

• National Health Service Corps (NHSC) Eligible Site

• Additional opportunities for compensation are available above starting salary59

Salary Range: $48,824 - $53,609 (pay is dependent on education level, experience and credentials)

*This is a management position