Customer Advocate I

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Customer Advocate/ Dispatcher to join our team. In this role, you will be responsible for interacting with transportation providers to respond to inquiries regarding member services, resolving complaints, and delivering superior customer service to both internal and external stakeholders. This role Assists transportation providers with questions and concerns related to transportation services. Schedules, modifies, and cancels reservations as needed. Documents and obtains details of complaints or incidents filed by providers. Receives and records provider concerns accurately and efficiently. Ensures complete and accurate trip data input. Refers unresolved transportation provider or member grievances to the appropriate department for resolution. Supports documentation of trip corrections, mileage or cost adjustments, cancellations, and retroactive trip entries in line with company policies. Answers incoming calls on the Transportation Provider call line. Participates in required meetings and contributes to other projects or duties as assigned. We are interested in speaking with individuals with the following High School Diploma or General Education Degree (GED) required. Zero (0) plus years of experience. Or equivalent combination of education and/or experience. Strong verbal and written communication skills, with a friendly and customer‑focused demeanor. Excellent active listening skills and the ability to understand customer needs and concerns. Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook. Ability to work both independently and collaboratively within a team. Capable of remaining calm and composed under pressure while resolving issues. Comfortable managing high call volumes while maintaining courtesy and professionalism. Strong attention to detail and organizational skills for managing customer information accurately. Enthusiastic and positive attitude with a passion for delivering exceptional service. Willingness and ability to learn new technology and processes quickly. Ability to understand and follow complex instructions and accurately type. Salary: $17.50/hr PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Benefits Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre‑Tax and Post‑Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short‑Term and Long‑Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Equal Opportunity Employer Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at View email address on click.appcast.io #J-18808-Ljbffr