Bilingual Call Center Representative

Bilingual Solutions Center Representative - Life Insurance They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus, Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team! Role: Bilingual Solutions Center Representative - Life Insurance Pay Rate: $19.51 per hour, paid weekly Location of Assignment: Hybrid (Monday/Thursday-Friday - Remote, Tues-Wednesday - Grandview office (H building, 3rd floor)) Schedule: Monday Friday, Flexible hours b/w 8:00a-8:00p EST, 38.75 hours/week Target Start Date: 10/26/2026, upon completion of new hire onboarding **Candidates must be fluent in English and Spanish**. Training is a total of 5 weeks, hybrid (2 days in office (Tuesday/Wednesday) and 3 from home). Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off allowed from 10/26-11/26 *Candidate MUST have access to router. Client will provide an Ethernet cable. **Candidate MUST review A Day In The Life video prior to interview with hiring team. Position Summary: As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships. Key Responsibilities: Handle inbound calls from members, partners and financial professionals Interpret policy changes and provide expert guidance Maintain records and use insights to enhance customer relationships Ensure compliance with industry regulations and company policies Educate customers on financial implications, penalties, and plan benefits Strive for first-call resolution and collaborate with internal teams on escalated cases when needed Participate in career development and goal-setting sessions Qualifications: Education: Recent degree in finance, business, insurance, economics, or communications preferred Experience: 1+ year in customer service or sales Skills: Fluency in Spanish and English Knowledge of various insurance products and the sales process Solid understanding of legal implications of certain product features in different states Strong communication and problem-solving abilities Computer proficiency Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen. #TMNW