Customer Service Benefits Specialist Jobs

Customer Resource Specialist (CSR 1)

At RMantra Solutions, we deliver high-impact professional services and technical solutions to support critical government missions. We are dedicated to providing compassionate, efficient, and reliable service to the communities and agencies we serve. We are currently seeking a empathetic and detail-oriented Customer Resource Specialist to join our dedicated team in supporting an essential public safety program.

Position Summary: As a Customer Resource Specialist, you will serve as a vital secondary point of contact between program customers and the government agency. In this role, you will perform non-inherently governmental tasks, providing proactive, high-touch customer service to survivors, injured officers, and the agencies of fallen or catastrophically injured public safety officers. Your primary mission is to provide reassurance, clear communication, and compassionate support, ensuring families and agencies know that "Your application is not lost."

MUST HAVES: SEVEN plus years of experience with customer service U.S. Citizen Able to work 100% remote Must have 100% fluency in both Spanish and English.

Key Responsibilities: Proactive Case Updates: Actively communicate with survivors, catastrophically injured officers, and public safety agencies to provide status updates on applications and benefits. Bilingual Communication: Deliver clear, empathetic, and accurate customer service in both Spanish and English via phone, email, and digital correspondence. Application Reassurance: Serve as a reliable guide through administrative processes, ensuring applicants feel supported, heard, and reassured that their case is actively being processed. Stakeholder Liaison: Coordinate effectively between internal teams, public safety agency representatives, and the government to facilitate accurate information sharing. Administrative Support: Perform non-inherently governmental task management, database updates, case tracking, and administrative documentation with high accuracy. Data Integrity: Maintain strict confidentiality and sensitivity when handling personal and private data related to public safety benefits.

Qualifications & Requirements Citizenship: Must be a United States Citizen (required for government program access). Education: High School Diploma or higher required. Language Skills: Native-level or professional fluency in both Spanish and English (written and verbal). Experience: Previous experience in customer service, case management, call center environments, or public safety support roles is highly preferred. Technical Skills: Proficiency with modern remote work tools, including MS Office Suite (Word, Excel, Teams), CRM software, and secure government databases. Core Competencies: Exceptional empathy, active listening skills, and emotional intelligence when communicating with individuals experiencing trauma or grief.

What We Offer: 100% remote/work-from-home flexibility. A deeply meaningful mission supporting public safety heroes and their families. Competitive salary and comprehensive benefits package. Collaborative and supportive team culture.