Family Services Specialist I/II

Family Services Specialist I/IIThis position is located in Muskogee, Oklahoma.Annual Salary:Level I H14A: $37,440.00 + Full State Employee BenefitsLevel II H14B: $40,248.00 + Full State Employee BenefitsTravel is occasional. Must possess a valid driver's license and maintain required car insurance.In-person training will be provided.Minimum Qualifications:Level I:Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.Level II:Education and Experience requirements consist of a bachelor's degree; OR an associate's degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor's degree. OR two (2) years of experience as a Family Services Specialist.Preference StatementPreference may be given to applicants with previous call center experience.Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.Job ResponsibilitiesThis position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.Responsibilities include interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone, incoming and outgoing calls.