Collection Specialist - Corporate

Job Description The Collection Specialist is responsible for managing and collecting accounts receivable for commercial customers, ensuring timely payments, reducing delinquency and maintaining positive relationships with customers of invoices. This role involves communication, negotiation, and detailed record‑keeping to support the company’s financial health. Key Responsibilities Monitor aging reports and identify past‑due commercial accounts Contact customers (business clients) via phone, email, and written notices to collect outstanding balances Work with operations and billing teams to ensure disputes are resolved timely Research discrepancies involving container services, billing cycles, and contract terms Maintain accurate documentation and provide aging updates Track and report collection performance Ensure compliance with company policies and commercial credit terms Recommend account holds, service suspensions, or escalations for non‑paying customers Required Qualifications High school diploma or equivalent 2+ years of collections or accounts receivable experience Strong understanding of billing and contract‑based services Excellent communication and negotiation skills Proficiency in Microsoft Excel and accounting/ERP systems Ability to analyze account history and resolve issues Attention to detail and strong organizational skills Ability to handle difficult conversations professionally Customer relationship management Problem‑solving and dispute resolution Time management and multitasking Strong follow‑up and persistence Ability to handle high‑volume account portfolios Analytical thinking Office‑based or hybrid work environment Frequent collaboration with customers and internal teams May require meeting collection targets and deadlines Performance Metrics Reduction in past‑due balances Collection rate percentage Dispute resolution turnaround time Customer satisfaction and dispute resolution time ConGlobal is an equal opportunity employer committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws. Base pay is based on location, business needs, job‑related skills, experience, and qualifications. Compensation may include a combination of base pay, incentive or bonus opportunities, and a full range of benefits such as medical, financial, and other wellness offerings, depending on the position and employment status. ConGlobal CGI - Admin - CY Region, 8205 S CASS AVE, Darien, Illinois, United States of America #J-18808-Ljbffr ConGlobal Industries LLC