Cape Fear Auto Care Service Manager

Job Description

Job Description

Cape Fear Auto Care is not just another repair shop. We are building a premium, all-makes-and-models automotive repair business inside a state-of-the-art dealership facility, and we are looking for the person who can help us launch it, staff it, manage it, and grow it.

• Help launch and build Cape Fear Auto Care from the ground up
• Recruit, interview, and help hire qualified automotive technicians
• Lead and manage the technician team
• Oversee daily shop workflow, scheduling, repair orders, and productivity
• Communicate with customers throughout the repair process
• Prepare and explain service estimates and repair recommendations
• Ensure repairs are completed properly, efficiently, and to a high standard
• Maintain a clean, organized, professional, dealership-level facility
• Work with ownership to grow the business and create a premium customer experience

• Automotive service, repair, or fixed operations experience
• Prior experience as a shop manager, service advisor, foreman, technician leader, or similar role
• Strong ability to recruit, lead, and motivate technicians
• Excellent customer communication and follow-up skills
• Understanding of repair estimates, labor times, parts, and shop workflow
• Professional, organized, and process-driven
• Comfortable working with all makes and models
• Entrepreneurial mindset with the desire to help build a new business
• High standards for quality, cleanliness, and customer satisfaction

• Competitive pay structure!
• Subsidized health, vision and dental insurance
• 401K Match up to 6%