Customer Service Representative

Job Location OH 4200 Indian Ripple, Beavercreek, OH 45440 Education Level High School Diploma or equivalent Position Overview Dayton Gastroenterology is seeking an enthusiastic Customer Service Representative to join our growing team in Beavercreek, Ohio. This role is about more than answering phones and scheduling appointments—it's about being a trusted first point of contact for patients during moments when they may feel vulnerable, uncertain, or overwhelmed. Benefits Excellent paid time off for a healthy work/life balance. Generous 401(k) plan with employer match. Education reimbursement opportunities with annual support based on employment status. Internal growth opportunities and training support. Competitive health and supplemental benefits with FSA and HSA options. Referral bonus for recommending qualified candidates. Snapshot of Daily Duties Answer and route calls according to practice standards efficiently. Update demographic information in the practice management database. Provide patients with appropriate forms, literature, and instructions. Document patient interaction, patient education, or other communication. Communicate with referring physicians regarding appointment requests and status updates. Collect, sort, and stamp all outgoing correspondence from the schedulers. Schedule, reschedule, and cancel routine office visits. Communicate office cancellations that are not rescheduled to the physician’s MA. Notify referring physicians of patient appointments or inability to schedule patient. Referrals Process and update referral, demographic, and insurance information in the practice management database. Verify insurance coverage when applicable. Enter ASAP referrals, record them in the practice management database, and distribute requests to the ASAP scheduler. Communicate with referring offices regarding referral issues or questions. Import referrals from the fax queue. Manage and import direct message referrals. Must Haves High School Diploma or equivalent required. Previous medical office experience preferred. Medical terminology coursework preferred. Strong telephone charisma and excellent communication and customer service skills. Demonstrated friendly, helpful manner with individual responsibility and accountability. #J-18808-Ljbffr