Gallery Host Supervisor

RESPONSIBILITIES

Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner. Maintain regular attendance in compliance with E.M.A. Hospitality standards as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including compliance with E.M.A. Hospitality's dress code and wearing a nametag when working (per brand standards). Comply and ensure adherence to E.M.A. Hospitality standards and regulations to encourage safe and efficient hotel operations. Comply with certification requirements as applicable for the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid. Ensure the efficient operation of the hotel by supervising and supporting the Guest Services, Food & Beverage, Engineering, Accounting, Sales, and Housekeeping departments; communicate and/or correct deficiencies in these departments in conjunction with the manager on duty. Use competencies from E.M.A. & Brand training materials to develop self in all operational departments; work with Department Heads to gain a good understanding of each position and its impact on hotel operations. Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Ensure that training in service standards is taking place in each department using the steps to effective training. Ensure recruiting, hiring, and training for Guest Services based on occupancy. Note: Other duties as assigned by supervisor or management

QUALIFICATIONS

4‑year college degree and at least 2‑3 years’ experience in Rooms Division; OR a 2‑year college degree and at least 3‑4 years of experience in the Rooms Division. Previous supervisory experience required. Must be proficient in Windows Operating Systems, Opera PMS, and Colleague Advantage. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high‑pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information from different sources and consider, adjust, or modify it to meet the constraints of a particular need. Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co‑workers and guests. Must be able to work with and understand financial information and data, and perform basic arithmetic functions. Must be able to convey information and ideas clearly.

PROPERTY DETAILS

The Hyatt Place Chicago/Itasca hotel is conveniently located just 30 minutes west of downtown Chicago and within minutes of Olympic Park, Schaumburg, Woodfield Mall, and other great Chicago-area attractions. Guests will experience the comfort of our Itasca hotel guestrooms, which are larger than average and feature separate sleeping and living areas. Amenities include free Wi‑Fi, parking, an indoor pool, a fitness center, and on‑site dining.

COMPANY OVERVIEW

Our associates worldwide are passionate about serving our guests and driving exceptional results, thriving in a culture where everyone is inspired to be the best. Join a world of possibility with E.M.A. Hospitality.

BENEFITS

Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan #J-18808-Ljbffr Hyatt Place Chicago/Itasca