Operations Associate

Banking Services Operations Associate II

CTG is seeking to fill a Banking Services Operations Associate II opening for our client. Location: Amherst, NY Duration: 2 months

Primary Responsibilities:

• Review documents for accuracy and compliance with applicable regulatory requirements.
• Validate data for accuracy and completeness prior to entry into a designated mainframe or computer system.
• Properly secure and maintain collateral for the Bank in accordance with established procedures.
• Assist internal and external customers with basic problem resolution and service-related inquiries.
• Perform other duties and responsibilities as requested by management.

Scope of Responsibilities:

• Perform routine banking operations and administrative activities accurately and efficiently.
• Review and process documentation while adhering to established policies, procedures, and regulatory requirements.
• Enter and verify information in designated computer systems and maintain accurate records.
• Handle sensitive banking documentation and collateral in accordance with security and confidentiality procedures.
• Manage multiple tasks and priorities in a fast-paced environment while maintaining a high level of accuracy.
• Communicate professionally with internal teams, customers, and other stakeholders.

Supervisory/Managerial Responsibilities:

• No direct supervisory or managerial responsibilities. May provide support and assistance to team members as needed.

Education and Experience Required:

• High School diploma or GED required.
• One to two years of relevant work experience.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize work effectively.
• Ability to work successfully in a fast-paced environment.
• Basic problem-solving and customer service skills.
• Ability to follow established procedures and regulatory requirements.

Education and Experience Preferred:

• Associate's degree preferred.
• Two to three years of office experience preferred.
• Previous banking, financial services, operations, data entry, or document processing experience is a plus.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.