Manufacturing Documentation Specialist

Job Description

Job Description

Pay: $22-$25 per hour

Location: Springfield, MO

The Role

The Manufacturing Documentation Specialist plays a critical role in maintaining CSI’s document management system to ensure full traceability of incoming materials used in the manufacturing of hygienic stainless steel equipment. This role is responsible for creating and managing all customer-required outbound documentation, including Turn-Over Packages. Regular customer interaction is an essential part of this role, requiring not only excellent communication skills but also the ability to build strong relationships, manage expectations, and effectively address questions or concerns regarding documentation. Additionally, this position requires collaboration with internal teams to ensure all documentation is accurate, complete, and submitted on time. The ability to hold team members accountable for meeting documentation deadlines is essential to maintaining smooth operations and meeting customer expectations.

Success in this role is driven by exceptional attention to detail, a proactive approach to identifying and addressing process gaps, and a commitment to continuous improvement. This includes automating documentation processes within the ERP system and fostering a culture of creativity and adaptability in the face of necessary changes.

What You’ll Do

• Compiling and managing documentation for customer Turn-Over Packages
• Supporting Project Managers with documentation needs
• Processing and managing documentation for incoming materials
• Creating shop books for new documented jobs
• Collaborating with internal teams to ensure timely submission of documentation
• Participating in FAT (Factory Acceptance Test) documentation reviews and communicating directly with customers
• Collaborative interaction with manufacturing, project managers, and engineering to optimize documentation related to quality and inspection checks.
• Ensure order documentation deliverables are achieved, complying with relevant regulations and standards.
• Assist in maintaining folder structure to match standard or customer documentation packages.
• Monitor documentation commitment dates from operations and engineering.
• Acquire cut-sheets and manuals. Identify and tag to meet customer requirements.
• Work with Quality Control Supervisor to regularly and timely notify affected departments of any special requirements.
• Create a process to assemble documentation packages prior to customer visits.
• Work with the Quality Control Supervisor to identify quality submittals and schedule with the Project Manager.
• Coordinate and complete required Quality submittals.
• Maintain organized records and archives of all documentation to ensure easy retrieval and compliance with record retention policies.
• Business System and Process Improvements management.
  • Conceptualize and request business system customizations.
  • Identify gaps and inefficiencies and proactively work to resolve them.
  • Be a leader in continuous improvement.
  • Test new process ideas for greater efficiency.
  • Require compliance to published processes.
• Participate in continuous improvement initiative to streamline documentation processes, enhance efficiency and maintain compliance with industry best practice.
• Assist and complete inspection responsibilities as needed.
• Maintain and manage precision instrument calibration program.
• Contribute to Quality Control team effort by accomplishing related results as needed.•

Education & Training

• High School Diploma or equivalent, required
• Education: Bachelor’s Degree (BS), preferred

Experience

• One to three years of manufacturing experience, preferred
• Quality Inspection experience, preferred
• Knowledge of Material Test Reports, Certificates of Conformance, Vendor Document Requirements and/or willingness to be educated.
• Computer proficiency, required (i.e., Microsoft Office Suite, Adobe Acrobat)
• Excellent problem-solving skills
• Excellent interpersonal communication skills
• Ability to think quickly and adapt to unforeseen situations, required

Why Join CSI?

• Competitive compensation: $22-$25 per hour.
• Growth-focused, team-oriented culture
• Diverse, high-impact industrial projects
• Strong benefits + career development support

Benefits & Perks

CSI offers a competitive benefits package including:

• Health and wellness benefits
• Paid time off
• Retirement planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Work Environment / Physical Requirements

Our environment emphasizes accountability, respect, teamwork, and continuous learning.

This role is primarily office-based, Monday-Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.

CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.

Equal Opportunity Employer

CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.

Applicants must be authorized to work in the United States. CSI participates in E-Verify.