Radiology Access Specialist

You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.

We look forward to meeting you.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide .

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Radiology Access Specialist

Billings Clinic (BILLINGS CLINIC HOSPITAL)

req12790

Shift: Day

Schedule: M-F 7:30am to 4:00pm

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage: $17.00 - $21.25

Responsible for one of the first impressions a patient will have of Billings Clinic. Radiology Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs within the Radiology/Diagnostic Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, ordering a variety tests and ancillary services and the collection of co-payments. Radiology Access Specialists also serve as a primary technology resource for the PACS and teleradiology system. Responsibilities include data distribution for PACS related technology. Provides technical expertise, as a consultant, to the user community, remote branch locations, Information Services, and vendors assisting with problem resolution and other inquiries.

May be eligible for sign on incentives.

Essential Job Functions
GENERAL
*Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. *Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Scheduling
*Greets all patients, families and customers to the department. Prepares appropriate paperwork for admission/registration and completes on-line registration information gathering demographic and financial information. Answers all calls coming into Radiology and manages as appropriate.
*Schedules and coordinates appointments in a manner that meets the patient's needs and assists department in the management of patient flow utilizing knowledge of radiology scheduling protocols.
*Schedules and enters complex orders for ancillary services via the order communication and practice management systems. Instructs patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures. Involves other departments as needed for regulatory requirements.
*Educates patients on medically necessary waivers and obtains appropriate signatures.
*Inputs and processes orders from physicians, office staff and hospital staff. Prepares all other exam paperwork and distributes to staff expediently. Enters data for services rendered in a timely fashion to assist with film history/location.
*Coordinates, promotes distribution and educates patients on patient satisfaction surveys.
Health Information Management
*Coordinates the electronic medical record for radiology patient. Assembles, maintains and retrieves patient jackets and records for permanent storage using digitizer and PACS technology as appropriate; and manages film jacket control responsibilities. Coordinates both the physical and digital files. Prepares patient files, films and reports for physician conferences.
PACS
*Entering and coordinating complex patient and statistical data for the picture archiving and communication systems (PACS), Teleradiology.
*Works in conjunction with vendors, Information Services, Facility Services and Telemedicine to ensure coordination of system functionality
*Participates in both short-term and long-term planning for Radiology PACS system. This may include formulation and participation in performance improvement studies, data gathering, local and regional quality assurance construction, etc. Communicates recommendations to the Radiology Leadership team regarding efficiencies and solutions for improved patient data management.
*Performs other duties as assigned or needed to meet the needs of the department/organization.

Minimum Qualifications

Education
*High school diploma or equivalent

Experience
*One (1) year office experience, college or healthcare focused classes preferred such as medical terminology, medical office practices, etc.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity and expression, sexual orientation, pregnancy and family status, national origin, spoken language, neurodiversity, age, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.