Shipper Support Case Specialist (Tempe, AZ)

Job Title: Shipper Support Case SpecialistJob Description

Join our dynamic team as a Shipper Support Case Specialist, where you will play a vital role in providing exceptional support to vendors and sellers utilizing our Inbound Transportation Services. Based at the AZA1 Building in Tempe, you will address operational challenges, ensure service quality, and foster strong relationships with our extensive shipper network.

Responsibilities

• Process and resolve shipper support cases through our proprietary communication platform.

• Research and resolve missed pickup issues and other transportation disruptions.

• Maintain a high case resolution goal rate.

• Conduct proactive outreach calls when necessary.

• Document case resolutions and maintain accurate records for continual improvements.

• Collaborate with carriers and vendors to ensure successful freight pickup and delivery.

• Apply critical thinking skills to solve complex logistics challenges.

Essential Skills

• Customer service orientation.

• Proficiency in Excel and strong written communication skills.

• Tech-savvy with problem-solving capabilities.

• Experience in vendor management, logistics, transportation, account management, inventory, supply chain, and freight.

Additional Skills & Qualifications

• Strong analytical and problem-solving abilities.

• Excellent written and verbal communication skills.

• Basic computer proficiency, including experience with spreadsheets and data filtering.

• Ability to work independently and think critically.

• Strong attention to detail and accuracy.

• Familiarity with transportation terms and supply chain concepts.

• Experience with AI and Large Language Models.

• Previous experience in logistics, banking, insurance, or related fields requiring data analysis.

• Experience in roles requiring verification and validation of information.

• Track record of career growth in previous positions.

Work Environment

This is an onsite position with a schedule of Monday to Friday, 8:30 AM to 5:00 PM. We offer a comprehensive training program, opportunities for career growth, and the potential for conversion to full-time employment. Upon conversion, you will benefit from a competitive pay increase, full benefits package, vacation time, and college tuition support.

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jun 4, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.