Assistant Store Manager - Bass Pro Shops

Tecovas is passionate about offering an incredible customer experience for first‑time boot buyers and western enthusiasts alike. This shop‑in‑shop location at Bass Pro Shops in Sayreville, NJ, is looking for a Full‑Time Assistant Store Manager to bring a immersive Tecovas retail experience to customers and help lead a profitable, customer‑centric store. Responsibilities Responsibilities will include: Customer Experience Cultivates genuine customer connections and acts as a brand ambassador Maintains active floor presence, managing multiple customer interactions simultaneously Delivers high‑quality product services (branding, debossing, boot stretching, brim shaping, boot shines) Leads professional and gracious resolutions for customer returns, exchanges, or warranty inquiries Leverages OMNI Channel tools and processes to better serve the customer Leadership & Team Management Sets the tone and energy for the day, building team morale and a people‑first culture Supports the Store Manager in recruiting, hiring, and retaining top talent Owns an assigned Area of Responsibility (AOR) and drives accountability within it Fosters strong communication and teamwork across operational, visual, and customer priorities Provides real‑time feedback, coaching, and training; escalates issues as needed Training & Development Delivers in‑person onboarding training alongside e‑learning for all new hires Ensures timely completion of training paths and compliance with established policies Facilitates ongoing training for new products, services, and initiatives Works closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services Attends regular training meetings to ensure understanding of necessary information Visual Merchandising Executes visual directives on time and submits store photos with HQ feedback Partners with store leadership to uphold VM standards and complete replenishment Supports store presentation through sell‑through and markdown cycles Oversees floor and window standards — lighting, cleanliness, displays, and props Business Operations Executes store opening and closing procedures Monitors daily communications across email, Slack, and Zipline Sets up daily tools (hitching posts, zone charts) and coordinates team break coverage Manages Amazon and supply orders; maintains an organized backroom Updates the sales whiteboard weekly and speaks confidently to store performance Ensures compliance with shipments, transfers, restock, and Loss Prevention standards Demonstrates flexibility across all functional areas — visual, operations, and beyond Qualifications 3+ years retail management experience People‑first mentality with a positive attitude and ability to build team morale Ability to handle difficult situations with grace and professionalism Strong merchant skills and a history of delivering financial results Proven record of hiring, developing, and retaining talent Comfortable speaking to store performance metrics and driving business conversations Experienced in coaching, counseling, and conflict resolution Flexible, cross‑functional, proactive, and results‑driven Utmost character, honesty, and transparency Requirements High School Diploma required (College Degree preferred) Must be at least 18 years of age Ability to stand/walk for extended periods; lift up to 30 lbs; bend, squat, and kneel as needed Must be available 40 hours per week including weekends, evenings, and holidays Must be able to reliably commute to the work location Benefits Competitive salary Health insurance covered at 79–90%; dental & vision covered at 100% for family/dependents Free Boots! Generous employee discounts The hourly rate for this position is $25/hr. The actual compensation will be based on factors such as the candidate's skills, qualifications, and experience. We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. #J-18808-Ljbffr Tecovas