HR Services Representative I or II

Job Description

Job Description

Responsibilities

• Primary point of contact for associate and HR questions on multiple topics, primarily benefits administration and HR or payroll services.

• Maintains accurate and confidential records for leave and accommodation requests, ensuring compliance with applicable laws, company policies, and documentation of best practices.

• Acts as a liaison between the business and the third-party leave administrator (TPA), coordinating leave-related communications and advising managers, associates, and HR Business Partners on leave programs, including FMLA, paid parental leave, PTO, short- and long-term disability, life insurance, COBRA, and workers’ compensation.

• Identify customers’ needs, clarify information and provide solutions, create HRIS system tickets and routes cases to internal teams.

• Educates customers using knowledge of available resources, benefits, and options.

• Delivers a variety of benefit/HR presentations, including new employee orientations, open enrollment and/or other trainings as needed.

• Handles escalated calls with minimal assistance. 

• Must be aware of federal regulations to assure compliance of all plans. 

• Ability to cross-train and learn other processes and functions welcomed.

• Our benefit plans include healthcare, insurance, 401(K), short and long-term disability programs. HR programs include FMLA, wellness, employee assistance, service awards and other offerings. 

Qualifications

• High School Diploma or 2+ years in HR or benefits environment.

• Experience using an HRIS system, Microsoft Office, Teams, and other software.

• Experience answering a business telephone and responding to electronic customer inquiries.

• Ability to deliver presentations or lead training.

• Clear communication and prior experience handling complaints and upset individuals in a business setting.
• Detail and process oriented with excellent communication, customer service, analytical and problem-solving skills.
• Bilingual language skills a plus.
• HR Certification preferred.

Boise Cascade has been in the business of distributing building materials and manufacturing wood products for decades. Today we're the only wholesale stocking distributor for building products that can service the entire United States – and one of the largest manufacturers of plywood and engineered wood products in North America. Because our business is built on relationships, our associates are critical to our success. Our people-centered approach to associate experience and engagement is rooted in our Core Values. We’re invested in cultivating a respectful workplace culture that attracts, connects, grows, and retains a talented workforce – one where everyone feels seen, heard, and valued. We offer a comprehensive benefits package designed to have a positive impact on all areas of your life – from health and well-being, career, and community, to financial security and personal safety, with many benefits beginning on your first day of employment. We call it, Total Rewards. Here's a snapshot of what we offer:

Our Benefits

• Medical + Prescription Drug
• Dental + Vision
• Flexible Spending Accounts (Healthcare + Dependent Care)
• 401(k) Retirement Savings with company contribution
• Paid Time Off (20 days per year)
• Paid Holidays (10 per year)
• Paid Parental Leave (6 weeks)
• Life Insurance