Network Operations Center (NOC) Technician

Play an essential role in keeping businesses connected by supporting fiber-optic network infrastructure for an established telecommunications organization. Develop your technical expertise through real-time network monitoring, troubleshooting, and incident resolution while working alongside experienced network and field operations professionals. This temp-to-hire opportunity provides hands-on exposure to network management technologies and the systems that support reliable communication services. The Network Operations Center (NOC) Technician will support the continuous monitoring, maintenance coordination, and troubleshooting of a fiber-optic data network. This position serves as an important link between customers and technical operations teams, ensuring network issues are identified, documented, and addressed efficiently. From managing service tickets and responding to network alerts to coordinating field dispatches, the role contributes directly to network performance, service reliability, and customer support. Responsibilities Monitor network systems, performance indicators, and alerts to identify potential service disruptions. Respond to incoming customer calls and provide timely assistance with network-related questions and technical issues. Investigate connectivity problems, perform initial troubleshooting, and coordinate resolution efforts. Create, update, and manage trouble tickets throughout the incident management process. Track network outages, maintenance activities, and service-impacting events. Communicate incident details, service notifications, and status updates to customers and internal teams. Partner with Network Operations and Field Operations personnel to coordinate dispatches, escalations, and troubleshooting activities. Assist field technicians with network route information, trace routes, and technical documentation. Update network monitoring platforms and maintain accurate operational records. Prepare and distribute network activity reports, incident summaries, and maintenance documentation. Identify opportunities to improve monitoring procedures, documentation accuracy, and operational workflows. Qualifications Minimum of 2 years of experience in networking, technical support, or network operations, or a technical certification in networking or a related field. Knowledge of network monitoring practices, troubleshooting techniques, and network operations center procedures. Experience handling technical support calls, investigating network incidents, or managing service tickets. Familiarity with network hardware, connectivity troubleshooting, and monitoring applications. Proficiency in Microsoft Office , including Outlook, Excel, Word, and PowerPoint. Experience updating technical records, maintaining system documentation, or preparing operational reports. Understanding of fiber-optic networks, network maintenance, or telecommunications operations preferred. Familiarity with SolarWinds, SNMP, OTRS, Remedy, One Control, or OSP preferred. Ability to work flexible shifts, including nights and weekends. Ability to read, write, and communicate effectively in English to follow technical instructions and support customers. #J-18808-Ljbffr Primary Services