Security Officers

General Navigator General Navigators are responsible for: Serving as a single point of contact for members as they navigate the often complex world of health care Serving as a hub for all questions quickly resolving inquiries and directing members to the right resources Helping members to schedule and manage their appointments and follow up on their care Supporting members in finding a doctor, specialist, or other healthcare services provider specific to their personal preferences and needs Facilitating member and provider access to medical records Developing a deep understanding of the offerings available to members based on their health benefits Breaking down complicated health care information so it is easily understandable to our members Conducting proactive outreach via phone or email to members and responding to all incoming inquiries Presenting a warm, open presence for members during every interaction Going above and beyond to ensure members have an excellent experience Documenting members' preferences, questions, and issues in our technology application while respecting privacy laws for patient protection (HIPAA) We are looking for teammates who are: Laser-focused on delivering excellent customer service and creating the best member experiences Positive, empathetic, and kind Great at listening Have a "do-whatever-it-takes" attitude to get the job done Resourceful; great at problem-solving. We often need to be creative and think on our feet! Flexible and able to adjust to evolving workflows - we are a dynamic team building an exciting new service together! How we operate doesn't change, but as a new team we're constantly iterating our processes to make them better Collaborative, and also confident in your ability to work independently Energized to join and build a team dedicated to changing healthcare delivery Able to de-escalate tense situations and turn them into productive, resolution-oriented conversations Located within driving distance of NYC for initial onboarding and training, and occasional onsite trainings and engagements Skills: Bachelor's degree Experience in a concierge or high-end clinical, service, or retail setting Technologically savvy with interest in adopting new digital tools Experience using an electronic health record (preferred but not required) Strong understanding of health care claims; benefits Polished verbal; written communication skills Education: Bachelor's degree Languages: English (Speak, Read, Write) Skills and Experience Required: CUSTOMER SERVICE HEALTHCARE NAVIGATION POLISHED WRITTEN COMMUNICATION APPOINTMENT SCHEDULING PROBLEM SOLVING Additional: POLISHED VERBAL COMMUNICATION MEDICAL RECORD FACILITATION HIPAA COMPLIANCE COLLABORATION ELECTRONIC HEALTH RECORD (EHR) USAGE TECHNOLOGICAL ADAPTABILITY HEALTH BENEFITS UNDERSTANDING INDEPENDENT WORK FLEXIBILITY Minimum Degree Required: Bachelor's Degree Schedule: Monday - Friday 8:30 AM - 4:30 PM Part Time or Full Time: Full Time