Operations Manager - Houston

An iidon Security Associate is considered The Best of the Best in the security industry. At iidon, our Security Associates are our most important assets. By honoring the values of trust, honesty, respect, integrity and commitment, we empower our Associates to maximize their skills and abilities to benefit each individual and the company. Job Title Security Operations Manager – Houston, TX Qualifications High school diploma or GED. Minimum of ten (10) years private security management experience. Successfully managed accounts ranging from "Class A" high-rise buildings to large corporate campuses and high-end residential communities. Working knowledge of the criminal justice system along with civil, labor and state laws governing private security operations. Available on call 24 hours a day, 7 days a week. American Heart Association CPR Instructor is a plus. Responsibilities Involved in security bid processes and proposals for prospective clients. Participate in the development of new project proposals. Serve as key point for client contact to ensure delivery of high quality customer service for assigned sites; evaluate service quality and initiate any necessary corrective action in a timely manner. Oversee, coordinate with line management, and participate in the recruitment, selection, orientation, training, development, and retention of staff; act to ensure that each staff member is treated with dignity and respect. Plan, assign, and direct work. Initiate and update policies, procedures and all work instructions. Participate in internal investigations, conduct security assessments and audits. Provide problem resolution when necessary. Evaluate service levels and proactively seek ways to enhance relationship with the client, especially in relation to cost effectiveness. Oversee and coordinate any special functions or events on or off site. Act as liaison between local law enforcement agencies and management during crisis situations. Ensure that all company policies and procedures are followed and new policies implemented as required. Create and implement account post orders, safety programs, and onsite training programs. Maintain practical knowledge of all additional and emergency post instructions that are called for by our clients. Respond to security officer's call-offs, tardiness, and emergencies to maintain contractual obligations are met with all clients. Oversee disciplinary actions and terminations. Monitor and track all overtime, turnover, and special training for each account to ensure costs are managed efficiently. Responsible for quality control elements for each account. Education Requirements (All) High School Diploma or equivalent. EEO Lic #C09953 Company Location iidon Security Associates, Suite 220, Houston TX 77063 Additional Information / Benefits Employee referral Bonus Paid vacations Free uniforms Incentive programs Medical Insurance Vision Insurance Dental Insurance Supplemental Insurance Free professional skills development workshop Free CPR, First Aid and AED Certification Internal promotions Discount fitness programs Life Insurance Paid Holidays iidon is an Equal Opportunity Employer. This is a Full-Time position: 1st Shift , 2nd Shift , 3rd Shift , Weekends . #J-18808-Ljbffr iidon Security Associates, Inc.