Front Desk Medical Reception - Celebration Ob Gyn (St. Cloud)

Job Description

Job Description

Join Our Team as a Full-Time Front Desk / Medical Reception Professional!

Location: St. Cloud, FL

About Us: Celebration Health & Wellness is a high-volume private practice specializing in Women’s and Children’s Health. With over 25 years of combined experience, our skilled and compassionate team is dedicated to providing exceptional care.

At Celebration Obstetrics & Gynecology, our team is committed to helping women maintain optimal wellness through compassionate, individualized care.

Position Overview:

You are the first impression of our practice—and one of the most important drivers of our patient experience.

We are seeking a dependable, friendly, and highly organized Front Desk Reception Professionals to join our fast-paced, patient-centered Obstetrics & Gynecology practice. As the first point of contact, this role plays a critical part in creating a welcoming, efficient, and professional environment for every patient who walks through our doors.

This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a warm and compassionate approach. Fluency in English is required, and bilingual proficiency in Spanish is required to effectively support and serve our diverse patient population.

Key Responsibilities

• Greet patients and visitors warmly, ensuring a positive and professional experience
• Schedule appointments and manage calendars for multiple providers
• Support with managing insurance, benefits and eligibility
• Answer incoming calls and route messages appropriately
• Check patients in and out, verify insurance, collect co-pays, deductibles, and balances
• Perform administrative tasks such as answering calls, scanning, faxing, and data entry
• Communicate effectively with patients and collaborate with the team
• Exhibit excellent customer service skills at all times
• Adhere to HIPAA laws regarding the sharing of personal medical information
• Perform additional duties as needed to support office operations

Minimum Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong attention to detail and ability to multi-task
• 1+ year experience in Obstetrics & Gynecology
• 1+ year of customer service experience
• Bilingual in English & Spanish (required)
• Team-oriented attitude and a commitment to supporting colleagues and patients

Preferred Qualifications

• Experience with Athena EMR
• Previous medical office or front desk experience
• Experience with insurance, benefits and eligibility

We offer:

• A warm, supportive team environment

• Opportunities to expand clinical skills in women’s health

• The chance to make a meaningful impact on patient lives every day

• Our compensation package is generous, including paid vacation time, company holidays (7), health and dental insurance, 401k, uniform allowance, and more.

Schedule

• Full-time, 8-hour shifts (M-F)

Our practice supports patients across Central Florida and is recognized for flexible scheduling, professional care, and a patient first approach.

We look forward to hearing from you!