Regional Investigations Director

About Us Terrance Private Investigator & Associates is a leading private investigation firm serving clients nationwide. We provide professional investigative services for individuals, attorneys, businesses, and insurance professionals, specializing in infidelity investigations, criminal defense support, surveillance, background checks, asset searches, missing persons, and complex investigative assignments. Our reputation is built on integrity, discretion, professionalism, and delivering results that matter. Every investigation is handled with precision, thorough documentation, and a commitment to helping our clients get answers and uncover the truth. As our firm continues to grow across multiple markets, we are seeking an experienced investigative leader to serve as Regional Investigations Director. This is a senior role for someone who has carried a caseload, run surveillance, written the reports, and is now ready to build and lead the investigators who do. If you have a proven investigative background, the judgment to make hard calls without a script, and the discipline to hold a region to a standard, we'd like to hear from you. Position Overview This is a full-time salaried position reporting to the Deputy Chief of Investigations. The Regional Investigations Director holds operational ownership of investigative quality, capacity, and client outcomes across an assigned region, including case assignment, investigator development, report quality assurance, licensing compliance, and client relationships. The role requires availability outside standard business hours, as active surveillance operations, urgent client matters, and field escalations do not observe a schedule. Compensation includes base salary plus performance incentive tied to regional case volume, quality metrics, and client retention. Some travel between markets is required. Required Qualifications, Experience & Licensing Minimum of 5 years of professional private investigation experience, including substantial field surveillance work Minimum of 2 years supervising, managing, or coordinating investigators, case managers, or investigative teams Active Private Investigator License in the state of assignment (current and in good standing), or ability to obtain prior to start; qualified manager designation under applicable state private security regulations, or eligibility to qualify, preferred Demonstrated command of mobile, stationary, and foot surveillance methodology Proven ability to evaluate, correct, and elevate investigative report quality across multiple investigators Direct experience interfacing with attorneys, insurance carriers, SIU units, or corporate clients Working knowledge of state private security regulations, surveillance law, evidentiary standards, and chain-of-custody requirements Experience testifying at deposition or trial Bachelor's degree in criminal justice or related field preferred; equivalent investigative experience considered in lieu Valid driver's license with a clean driving record Ability to pass a background check and maintain confidentiality at all times Equipment & Resources The firm provides the tools required for the role: Laptop, mobile device, and case management platform access Company database, records, and research resource access Firm-owned surveillance equipment pool for regional deployment and loaner assignment Secure evidence storage and cloud infrastructure Vehicle allowance or mileage reimbursement for regional travel You are expected to maintain a personal vehicle in good mechanical condition and be capable of stepping into field operations when regional demand or case sensitivity requires it. Core Responsibilities Own the quality, timeliness, and defensibility of every file that leaves the assigned region Recruit, vet, onboard, and develop investigators and subcontractors; build regional bench capacity ahead of demand Assign cases based on investigator skill, availability, geography, and case sensitivity Conduct quality assurance review on investigative reports, video evidence, and surveillance logs prior to client delivery Coach investigators on surveillance methodology, report writing, and courtroom-defensible documentation; correct performance issues directly and promptly Serve as the escalation point for field incidents, subject confrontations, safety concerns, and case complications Manage client relationships within the region, including briefings, status communication, expectation setting, and issue resolution Support business development through client retention, referral relationships, and regional market presence Monitor licensing compliance for all investigators operating in the region; ensure adherence to applicable state private security regulations and law Track and report regional metrics: case volume, close rates, report turnaround, quality findings, and client satisfaction Step into the field on high-sensitivity, high-complexity, or capacity-constrained assignments Partner with the Deputy Chief of Investigations and firm leadership on capacity planning, standards, and regional strategy Represent Terrance Private Investigator & Associates professionally in all client, field, and industry interactions Investigation Specialties The region handles the full scope of firm practice areas: Infidelity investigations Surveillance operations Workers' compensation fraud Insurance fraud Child custody investigations Criminal defense investigations Background checks Asset searches Missing person investigations Process serving Witness locates Fraud investigations Other complex investigative assignments Required Skills & Attributes Proven investigative judgment, the ability to look at a file and know what it needs Ability to evaluate another investigator's work product and articulate specifically why it does or does not meet standard Strong written communication; capable of both producing and editing court-admissible investigative reports Command of surveillance equipment, camera and video systems, GPS technology, and digital evidence management Proficient with case management software, Microsoft Office, Google Workspace, and investigative research platforms Database research, public records, and skip tracing proficiency Demonstrated ability to develop people through coaching, direct feedback, and accountability without micromanagement Sound decision-making under pressure and ambiguity, including safety and legal-boundary calls in real time Client-facing polish; able to hold a difficult conversation with an attorney or adjuster and keep the relationship Exceptional attention to detail and observational skills High level of integrity, discretion, and professionalism Strong organization, prioritization, and multitasking across concurrent active cases Self-motivated with ownership mentality and a commitment to investigative excellence Physical Requirements Ability to conduct extended surveillance assignments, including remaining stationary for prolonged periods Ability to safely operate surveillance and investigative equipment Ability to work outdoors in varying weather and environmental conditions Ability to drive for extended periods during mobile surveillance and regional travel Valid driver's license with a clean driving record and reliable transportation Ability to occasionally lift and carry investigative equipment weighing up to 30 pounds What We Offer Real ownership of a region, build the bench, set the tempo, own the outcome Base salary plus performance incentive tied to regional results Direct access to firm leadership and genuine influence on standards and strategy Established client base and diverse, substantive case flow Advancement track within a growing multi-market firm Firm-provided equipment, database access, and administrative support Support from an experienced leadership team that has done the work themselves A professional environment where investigative quality is the point, not an afterthought Compensation Structure Base salary is commensurate with investigative experience, management background, licensing credentials, and regional scope. Performance incentive is tied to regional case volume, report quality metrics, client retention, and bench development. Total compensation is discussed during the interview process. Vehicle allowance or mileage reimbursement provided for regional travel. Safety & Professional Standards The Regional Investigations Director is accountable not only for their own conduct but for the standard held across the region. This includes full compliance with applicable state private security licensing requirements, company safety policies, surveillance law, confidentiality and data security protocols, and our professional code of ethics, and ensuring every investigator operating in the region does the same. The Director is the first escalation point for safety concerns and field incidents, is expected to make and defend real-time judgment calls on legal and safety boundaries, and is responsible for immediately elevating significant developments to firm leadership. Equal Opportunity Terrance Private Investigator & Associates is committed to creating a diverse and inclusive team. We welcome applications from qualified investigators of all backgrounds. All applicants will be considered based on qualifications, experience, and professional merit. #J-18808-Ljbffr