Reservation Clerk (TE)

Reservation Clerk (TE) Temporary (8138)

Maryland Transit Administration is seeking Temporary Reservation Clerks to join our Mobility Call Center. We are looking for career-oriented individuals who are reliable, professional, organized, patient, and empathetic, with strong customer service skills.

As a Mobility Reservation Clerk (TE), you will assist customers over the phone by scheduling transportation services for individuals covered under the Americans with Disabilities Act (ADA) who have permanent or temporary disabilities. You will provide accurate, timely responses to inquiries while entering data into a specialized computer application system. This role requires working in a fast-paced, structured professional environment, handling customer concerns, and ensuring excellent service. The Mobility Call Center is a modern facility with a business-professional dress code, conveniently located near the interstate and accessible via MTA Metro and Bus Systems.

This position is located in Baltimore City, MD.

To apply, you must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.

Note: Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering at Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website. Reasonable accommodation for persons with disabilities will be provided as requested. MTA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation, or any other protected status.