Case Manager

Case Manager

Bonus for Bilingual Applicants: $2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days of employment) The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.

Location: Gateway Medical Sobering- Albuquerque, New Mexico

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other's growth.

The Case Manager at Gateway Medical Sobering Center is responsible for providing comprehensive care coordination and discharge services for individuals experiencing acute intoxication from alcohol, opioids, methamphetamines, or other substances. Clients often present with co-occurring behavioral health conditions and require short-term monitoring before transitioning to the appropriate level of care. The Case Manager ensures timely referrals, appointment scheduling, transportation coordination, and linkage to services such as detox, residential treatment, outpatient care, housing resources, and medication-assisted treatment (MAT). This role involves close collaboration with the Registered Nurse Program Manager, NP, PA, LVNs, EMTs, and Recovery Specialists to ensure that client needs are met within the 23-hour stabilization period, using a trauma-informed and harm-reduction approach that prioritizes dignity, safety, and continuity of care.

In this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You'll have the opportunity to provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

Primary Accountabilities & Responsibilities

• Primarily staffed during the day shift during peak discharge.
• Should be certified Peer Support Specialists with skills and experience navigating the system of care.
• Engage in appropriate discharge, understanding levels of care based on ASAM criteria.
• Coordinate care for homeless services via the VI-SPDAT.
• Link clients to services on the day shift.
• Provide referral resources if services are not accessible on the same day.
• Coordinate with drivers to transport participant cohorts.
• Focus on referrals, typically lasting 15-30 minutes per client.
• Coordinate direct transfers.
• Facilitate non-medical emergency transport.
• Implement warm transfers for individuals with intake appointments.
• Facilitate linkages to Gateway co-located services and the broader system of care.
• Coordinate the administration of the VI-SPDAT assessment.
• Link to resources based on housing needs and facilitate connections with relevant agencies.

Success Competencies for Position

Functional/Technical Skills & Knowledge: (knowledge and skills required to effectively perform the job)

• Crisis de-escalation
• Rapid client assessment and triage
• Care coordination and linkage
• Knowledge of substance use disorders and co-occurring disorders
• Interdisciplinary teamwork
• Accurate and timely documentation
• Empathetic and respectful communication
• Knowledge of local behavioral health and housing resources
• Client advocacy and navigation
• Follow-up and tracking of referrals
• Trauma-informed practice
• Cultural humility
• Ethical decision-making
• Compliance with safety and operational protocols
• Timely data entry and reporting
• Flexibility and adaptability under pressure
• Knowledge of alcohol and drug addiction
• Excellent oral and written communication skills
• Excellent computer skills, including data capture and data entry into Electronic Health Records (EHRs)
• Ability to communicate effectively using email and other electronic systems
• Familiarity with Substance Use Disorder (SUD) and Mental Health programs, hospitals, and continuing care options
• Experience working with clients in crisis or those feeling overwhelmed (crisis intervention)
• Experience supporting clients with substance use disorders
• Extensive experience managing cases for underserved populations in public health or community-based settings
• Experience engaging with diverse populations and cultures
• Experience working with clients who have co-occurring disorders and disabilities
• Familiarity with customer service principles in a behavioral health setting
• Proven ability to resolve conflict in high-stress or emotionally charged situations

What else is required?

• Current certification with either a Substance Use state certifying body in New Mexico, or SUD Peer Support Certification.
• May qualify from fully certified and trained Recovery Specialist positions.
• Experience providing case management services in a mental health or substance use disorder program in the non-profit sector.
• CPR/First Aid/AED current certification in New Mexico
• Current NM Driver's License in good standing
• Fluency in at least one of New Mexico threshold languages (Vietnamese, Mandarin, Cantonese, Dari, Arabic, Swahili, Kinyarwanda, and Diné (Navajo)

Compensation and Benefits We are proud to offer a comprehensive benefits package to all full-time and part-time employees over 20 hours per week.

• Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependent medical and dental coverage.
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day! Salary: $20-26/hourly based on experience and qualifications. Available for a full-time position. Horizon Services, Inc. is an Equal Opportunity Employer.