Volunteer Coordinator

Job Description

Job Description

Salary: $24-$26 /hour

Essential Function:

Support Marble Valley Regional Transit mission through the recruitment and retention of volunteer drivers and support of program management.

Major Volunteer Coordinator Responsibilities:

• Recruitment & retention of volunteer drivers, including identifying methods of recruitment
• Add new drivers in our software system and maintain accurate files on all volunteer drivers
• Collect all insurance/vehicle information from volunteer drivers; Keep excel spreadsheet of all volunteer driver information; Check spreadsheet weekly to be sure all requirements for drivers are up to date; Advise drivers that they cannot drive if any paperwork is missing
• Perform background checks on all potential and existing drivers on an annual basis; Keep excel background check spreadsheet up to date
• Perform reference checks on all potential volunteer drivers
• Orientation for new volunteer drivers to organizational policies and procedures.
• Make Quality Control calls weekly on all volunteers on a random basis, especially new volunteer drivers; Keep accurate files of calls; Have discussions with Program Manager/Regional Director and/or volunteer driver if any issues occur
• Hold annual review with each volunteer driver
  
• Coordinate volunteer outreach efforts to local agencies with Community Relations Manager
• Plan and Coordinate volunteer activities/events
• Attend any volunteer related meetings as required
• Attend relevant training

Other Tasks as Requested:

• Provide administrative support by reporting data as requested.
• Volunteer verifications or review of verifications, as requested
• Enter meal site data into the computer system, if applicable
• Back up Dispatch by answering phones and assisting volunteers during the absence of Dispatch staff or when assigned
• Maintain knowledge of bus routes as well as all rules/regulations pertaining to the Dispatch area
• Other duties to support Program Management or other departments as assigned

Required Skills and Experience:

• At least three years of experience in an administrative support role
• 
  Customer service experience and/or outreach experience
  
• Strong analytical skills; interpersonal and customer service skills
• Good oral and written communication skills
• Ability to work both independently as well as part of a team
• Computer proficiency including use of Excel, Word, Outlook and database management programs
• Ability to learn Scheduling Software
• High level of confidentiality
• Ability to pass all required background checks and Drug and Alcohol DOT standards
• Knowledge of local community
  
• High level of professionalism

Expectations for All Employees:

• Provide high level of customer service to external and internal customers
• Maintain a positive attitude
• Contribute to a positive work environment
• Represent the organization in a professional manner

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl, and smell. The employee must frequently lift and/or move up to 25 pounds and occasionally move heavier objects with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.