Customer Service Associate

Client Service Representative (CSR)We are seeking a Client Service Representative (CSR) to join our fast-paced veterinary team here at Walnut Grove Animal Clinic and Resort. We are an 8-doctor veterinary clinic with a wide range of services that is attached to a high-volume daycare, boarding and grooming facility. The ideal candidate will be professional, organized, and thrive in a high-volume, client-focused environment. We are looking for people that can handle the responsibility of communicating well with clients, techs, doctors and other staff members. We are looking for a reliable team member with a great personality to help be the face of our clinic. Love for all animals and a passion for growing the bond between families and their fur-babies is also a must!Responsibilities include:Managing a high call volume with courtesy, professionalism, and efficiencyServing as the first point of contact for clients, ensuring a positive and professional experience both in person and over the phoneScheduling appointments, processing payments, and accurately entering data into practice management softwareSupporting doctors and staff by relaying messages clearly, accurately, and in a timely mannerMaintaining professionalism and composure while addressing high client and doctor expectationsPerforming heavy computer-based tasks with attention to detail and accuracyMultitasking effectively in a busy environment while prioritizing tasksDemonstrating excellent written, verbal, and interpersonal communication skillsQualifications:Strong computer skills and ability to learn new software quicklyProfessional phone etiquette and communication skillsAbility to read, write, and speak clearly and professionallyProven ability to remain calm under pressure and adapt to changing prioritiesTeam-oriented with a strong work ethicA typical work week usually consists of three or four 10-hour shifts Monday through Friday with a one-hour lunch and a rotation of Saturday shifts. The schedule is made one month in advance and typically can be adjusted as needed. Some experience preferred (at least 1-2 years in a similar position), but willing to train the right candidate.Our hours are Monday-Thursday from 7:30am-9:00pm, Friday 7:30am-5:30pm, Saturday 8:00am-4:00pm. Day shift is 7:30am-5:30pm, PM shift is 12:00pm-9:00pm, and Saturday shifts are from 8:00am-4:00pm. (schedule would include a mixture of these shifts)Please also stop by our clinic to fill out an application in person or apply directly on here with your resume attached!