Team Captain Sport & Outdoor

Overview As a Team Captain – Sport & Outdoor, you will coach teammates, drive sales performance, and ensure athletes find the right gear for their sport. Be part of a team that brings passion for sport and service together every day. Responsibilities Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards. Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment). Collaborate with the SM and ASM to develop 30‑60‑90 day plans to support business priorities for the assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, and merchandising sets in accordance with budgets and financial goals. Execute plans and make adjustments as needed using independent judgment and analysis of plan effectiveness. Act as Head Coach and perform general store oversight including opening and closing procedures, front‑end and cash office functions, and teammate supervision. Communicate departmental goals and plans to direct reports daily/weekly and assign workload based on skill levels. Monitor progress against plans, pivot to ensure uninterrupted operations and athlete support while meeting payroll and financial goals. Develop effective schedules for direct reports and adjust to meet athlete traffic demands and operational initiatives. Build and lead a strong team that delivers positive athlete experiences, including sourcing, interviewing, hiring, onboarding, and retaining appropriate numbers of direct reports. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle. Handle performance management, including annual reviews, promotional recommendations, and accountability for compliance with policies and procedures. Create a store environment where teammates and athletes are welcomed and treated with respect. Adhere to and enforce safety, loss prevention, standard operating procedures, and applicable laws/guidelines. Hold teammates accountable for failing to meet or comply with expectations. Qualifications High School Diploma or Equivalent. 1–3 years of experience. Previous retail/customer‑facing experience required. Previous people‑leadership experience preferred. #J-18808-Ljbffr DICK'S Sporting Goods, Inc.