Server

Server Position at Casa Madera

Casa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh, thoughtful ingredients, warm flavors, and dishes rooted in tradition while embracing a sense of ritual, grounding, and connection. Designed to feel like a retreat from the everyday, Casa Madera blends soulful energy, handcrafted cocktails, and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive, intentional, and touched by the elements. Casa Madera has locations in Toronto and West Hollywood, each offering its own interpretation of this coastal Mexican escape.

Servers are the direct link between the company and the guests. Servers are responsible for all aspects of the guest experience, within their assigned sections and service areas. This role is ideal for experienced Servers who take pride in hospitality, attention to detail, and executing service at a high level. Servers provide guests with thoughtful guidance on food and beverage offerings and ensure every table receives attentive, polished service throughout the dining experience. Servers take ownership of their tables, ensure accurate billing, and maintain strong awareness of service flow and guest needs.

Servers are expected to stay engaged on the floor, maintain awareness of table progress, and work proactively with support staff, the kitchen, bar, and management to ensure service runs smoothly. As a reflection of the business, Servers should maintain a clean and polished appearance and demonstrate professionalism, confidence, and composure throughout each shift.

Key Responsibilities

• Deliver a consistently high-quality and attentive level of service that aligns with fine-dining standards.
• Demonstrate extensive knowledge of the menu, ingredients, preparation methods, allergens, and presentation
• Exhibit strong knowledge of wine, spirits, cocktails, and pairings to guide guests with confidence and accuracy
• Provide personalized recommendations based on guest preferences, dietary needs, and dining occasions
• Execute service with precision by following established steps of service to ensure consistency, accuracy, and efficiency
• Maintain awareness of table progress, kitchen timing, bar pacing, and guest satisfaction throughout service.
• Collaborate with support staff and kitchen teams to ensure smooth service execution
• Maintain a clean, safe, and organized work environment in compliance with all health, safety, and sanitation standards
• Uphold all company policies, service standards, and brand expectations at all times

Qualifications

• Strong multitasking skills with the ability to remain calm, focused, and polished in a fast-paced environment
• A diligent work ethic with a strong sense of accountability and attention to detail
• Ability to anticipate guest needs and adapt service style accordingly
• Solid understanding of cocktails, spirits, wine, and beverage service
• Experience in a full-service, fine-dining or upscale restaurant environment preferred
• Open availability, including nights, weekends, and holidays
• Ability to stand for the duration of assigned shifts and lift up to 35 pounds
• Excellent communication skills and the ability to work effectively as part of a team

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, veteran status, or any other characteristic protected by applicable law.

If you require a reasonable accommodation to complete the application or interview process, please contact Human Resources at View email address on click.appcast.io. We are committed to providing reasonable accommodations in accordance with applicable law.