Patient Care Coordinator

Patient Care Coordinator – Part Time

Best Life Physical Therapy & Sports Medicine | Potters Road Location

About Best Life Physical Therapy & Sports Medicine:

Best Life Physical Therapy & Sports Medicine is a physical-therapist-owned outpatient orthopedic and sports medicine practice serving the Hampton Roads area with four locations. Our team is passionate about providing exceptional patient care in an environment that combines clinical expertise with compassion, professionalism, and a genuine desire to improve the lives of our patients. We are looking for a reliable, dependable, and personable Patient Care Coordinator to join our Potters Road location on a part-time basis.

This position is an important part of our patient experience. Our front office team is often the first and last point of contact for our patients, so we are looking for someone who takes pride in being dependable, organized, professional, and welcoming.

What You'll Do:

As a Patient Care Coordinator, you will help keep the front office running smoothly while providing an excellent experience for our patients.

Responsibilities include:

• Checking patients in and out for appointments.
• Scheduling and confirming patient appointments.
• Answering and managing a multi-line phone system.
• Collecting patient payments.
• Gathering, entering, and processing insurance information.
• Assisting with day-to-day front office operations.
• Communicating professionally with patients, therapists, and other team members.
• Maintaining patient confidentiality and following HIPAA requirements.
• Providing friendly, professional, and compassionate customer service.
• Helping create an organized and welcoming environment for every patient who walks through our doors.

What We're Looking For:

The right person for this position is someone who is dependable, responsible, organized, and genuinely enjoys working with people.

You should:

• Have excellent attendance and a strong history of reliability.
• Be consistently punctual and prepared for your scheduled shifts.
• Be able to commit to and consistently work the schedule listed below.
• Understand that dependable attendance is essential to this position and to the functioning of a small healthcare practice.
• Have excellent interpersonal and communication skills.
• Maintain a professional and positive demeanor.
• Be comfortable interacting with patients from a wide variety of backgrounds.
• Have strong attention to detail and organizational skills.
• Be able to learn new tasks quickly with minimal supervision.
• Be able to adapt when priorities change.
• Have strong written communication skills, including proper grammar and punctuation.
• Maintain strict confidentiality of protected health information.
• Demonstrate excellent customer service and public relations skills.
• Approach patients and coworkers with patience, professionalism, and respect.

Experience:

Previous medical office, healthcare, insurance, scheduling, or administrative experience is preferred but not required .

We are willing to train the right person. What we cannot teach as easily is reliability, accountability, professionalism, and a strong work ethic.

Attendance & Schedule Expectations:

This is a part-time position with a consistent set schedule.

The required schedule is:

• Monday: 2:00 PM – 7:00 PM
• Tuesday: 2:00 PM – 7:00 PM
• Wednesday: 2:00 PM – 7:00 PM
• Thursday: 2:00 PM – 7:00 PM
• Friday: 8:00 AM – 3:00 PM

Applicants must be able to consistently work all of the hours listed above.

Because we are a small healthcare practice, every member of our team plays an important role in keeping the clinic running and caring for our patients.

Reliable and punctual attendance is an essential function of this position.

If you are looking for occasional or unpredictable part-time hours, this position may not be the right fit.

Why Join Best Life?

You'll be joining a close-knit team where your work directly contributes to our patients' experience and the success of our clinic.

We value people who:

• Show up and follow through.
• Take ownership of their responsibilities.
• Treat patients and coworkers with respect.
• Communicate openly and professionally.
• Take pride in doing their work well.
• Want to be part of a team rather than simply fill a shift.

We look forward to meeting candidates who are dependable, professional, compassionate, and excited to become part of the Best Life team!