Senior Software Support Specialist: SLA Mastery
The Joint Commission
The Joint Commission, located in Oakbrook Terrace, Illinois, is seeking a Software Support Specialist to play a critical role in ensuring customer satisfaction with software applications. This position requires providing expert-level technical support and collaborating with both Tier 1 support and software stakeholders. Key responsibilities include troubleshooting complex issues, maintaining detailed knowledgebases, and driving improvements in support processes. Candidates should have a Bachelor's degree in Information Services and at least 5 years of experience in IT customer support. #J-18808-Ljbffr
Vacancy posted 4 days ago
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