Spa Sales and Guest Service Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our clients’ month. As a Spa Associate, you play an important role in bringing that vision to life! You are the welcoming face of our spa, creating memorable, five-star experiences for every client who walks through our doors.

If you enjoy connecting with people, thrive in a team environment, and love helping others feel their best, we invite you to explore a career with us. At Hand & Stone Surprise, you’ll have the opportunity to build relationships, grow your skills, and make a meaningful difference in our clients’ wellness journeys.

What Sets Hand & Stone Surprise Apart?

Opportunity to Grow
This is more than just answering phones! As a Spa Associate, you’ll help clients discover services that meet their needs while contributing to membership sales and spa success. Join an established leader in the wellness industry and enjoy opportunities to develop your skills, increase your earning potential, and grow into leadership or management roles.

Flexible Scheduling with Team Commitment
We understand the importance of work-life balance and strive to create schedules that support both our team members and the needs of our business. Our spas operate across a variety of shifts, including mornings, evenings, weekends, and holidays. Because our clients and business needs come first, flexibility and open availability are important for this position. Schedules are based on spa operating hours, staffing requirements, and business demand. Candidates who can work a variety of shifts and accommodate changing scheduling needs will be best positioned for success.

Training and Development
Your growth doesn’t stop after onboarding! We provide training and ongoing learning opportunities to help you build confidence, strengthen your sales and customer service skills, and prepare for future advancement within Hand & Stone Surprise.

A Supportive, People-Focused Environment
Be part of a team that values connection, collaboration, and making a positive impact. Help clients prioritize their well-being while building meaningful relationships with your coworkers and community.

What Does a Spa Associate Do?

Our Spa Associates help create an exceptional experience from the moment a client contacts us to the moment they leave the spa. Responsibilities include:

-Achieving membership sales goals and educating clients on the benefits of membership.
-Developing a thorough knowledge of our services, enhancements, and products.
-Delivering outstanding customer service to members and guests while building lasting relationships.
-Communicating promotions, service options, and recommendations with confidence.
-Answering phones, scheduling appointments, and assisting with daily administrative tasks.
-Maintaining spa cleanliness and ensuring a welcoming, professional environment.
-Supporting the spa team with additional duties as needed.

Is This the Right Fit for You?

We’re looking for friendly, dependable, and motivated individuals who enjoy working with people and contributing to a team’s success. Strong communication skills, a positive attitude, and a willingness to learn are essential.

Equally important is your availability. This position requires a flexible approach to scheduling, including the ability to work a variety of shifts based on business needs. While we strive to support work-life balance, specific shift preferences and limited availability cannot always be guaranteed. We’re looking for team members who can partner with us to ensure appropriate coverage and an outstanding client experience.

If you’re ready to grow, connect with others, and be part of a team that helps people feel their best, we’d love to hear from you! Join Hand & Stone Surprise and help us make every visit exceptional.