Assistant General Manager

DFW International Airport, Dallas, TX. Paradies Lagardère is an award‑winning airport concessionaire known for delivering elevated retail and dining experiences in high‑traffic environments. We are seeking a driven and hands‑on Assistant General Manager to support daily operations within our airport locations at DFW Airport. About the Role This is a high‑impact leadership role responsible for supporting day‑to‑day business operations, team development, operational execution, and delivering exceptional guest experiences in a fast‑paced airport environment. Key Responsibilities Daily Operations Leadership – support and oversee daily operations to ensure smooth execution throughout all shifts. Maintain strong visibility on the floor and provide hands‑on support during high‑volume periods. Guest Experience & Service Standards – ensure guests receive fast, friendly, and professional service. Support teams in maintaining operational standards, resolving guest concerns, and creating a welcoming experience. Team Leadership & Development – assist with recruiting, training, coaching, and developing team members to meet performance expectations. Foster a culture of accountability, teamwork, communication, and operational excellence. Staffing & Scheduling Support – support scheduling efforts to ensure proper staffing coverage based on business demands. Assist leadership in addressing staffing gaps, attendance concerns, and hiring initiatives. Operational Compliance & Safety – ensure compliance with company policies, operational procedures, safety standards, and all applicable health and sanitation guidelines. Maintain audit readiness and support overall workplace compliance efforts. Inventory & Cost Control – support inventory management, product ordering, and operational cost controls. Assist in minimizing waste, maintaining organization, and ensuring operational efficiency. Problem Solving & Decision Making – quickly identify and resolve operational challenges involving staffing, guest concerns, equipment issues, or workflow disruptions while maintaining professionalism and urgency. Business Performance Support – partner with leadership to support labor management, productivity goals, operational performance, and overall business objectives. Help drive initiatives that improve efficiency, team engagement, and guest satisfaction. What We’re Looking For Previous leadership experience in retail, restaurant, hospitality, or other high‑volume customer service environments Strong leadership, communication, and team development skills Ability to multitask and lead effectively in a fast‑paced environment Strong problem‑solving and decision‑making abilities Hands‑on leadership style with a willingness to support operations at all levels Flexibility to work mornings, evenings, weekends, and holidays as required in an airport environment Strong organizational skills and ability to manage shifting priorities Career growth and advancement opportunities within a global organization Benefits Competitive benefits package including medical, dental, and vision Paid time off and holiday premium pay 401(k) program to support your future Ongoing training and development opportunities Employee recognition programs Dining and retail discounts across our locations Transportation and parking assistance This role is critical to creating a restaurant environment where guests experience exceptional care, team members thrive, and operational excellence is sustained daily. Due to the demands of a high‑volume airport environment, the Assistant General Manager is expected to maintain a flexible schedule and routinely work beyond a standard 40‑hour workweek based on operational needs. Paradies Lagardère is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Paradies Na