Process Improvement Analyst

Process Improvement Analyst

The Process Improvement Analyst serves as a strategic partner to the Operations organization by leading efforts to improve organizational performance through process excellence, operational transformation, continuous improvement, and success monitoring. This position partners with the business to identify opportunities for improvement, develop future-state operating models, establish governance frameworks, and implement sustainable solutions that align with strategic business objectives. The role also ensures improvements are documented, measurable, sustainable, and aligned with organizational standards and strategic priorities. This role will also assist in the evaluation and prioritization of process improvement initiatives.

Major responsibilities include, but are not limited to:

• Partner with Operations leadership to develop and execute process excellence, continuous improvement, and business transformation strategies aligned with organizational objectives.
• Facilitate cross-functional process improvement initiatives utilizing Lean, Six Sigma, Agile, Design Thinking, and other continuous improvement methodologies.
• Collaborate with business leaders, Product Owners, Information Technology, and stakeholders to identify opportunities for standardization, automation, digital transformation, and operational modernization.
• Document, analyze, and maintain business processes, workflows, controls, business rules, and supporting documentation, including development of current-state and future-state process maps.
• Conduct process assessments, root cause analyses, and data-driven evaluations to identify inefficiencies, operational risks, performance gaps, and improvement opportunities.
• Establish, monitor, and report on key performance indicators (KPIs), process metrics, dashboards, and performance trends to measure effectiveness and support informed decision-making.
• Develop and maintain process governance frameworks, standards, methodologies, repositories, and documentation practices that support organizational consistency, compliance, and continuous improvement.
• Facilitate stakeholder interviews, workshops, and process reviews to gather requirements, build alignment, and drive adoption of process and organizational changes.
• Support enterprise transformation initiatives through process redesign, technology enablement, workflow automation, and implementation of innovative solutions.
• Serve as a process management and operational excellence resource by providing guidance, training, and best practices to leaders and teams across the organization.
• Communicate initiative goals, progress, outcomes, and realized benefits to stakeholders while fostering a culture of continuous improvement, innovation, and accountability.

Education and Experience:

• Bachelor's degree in Business Administration, Business Management, or other related degree is preferred.
• Preferred candidate will have experience with advanced problemsolving methodologies (such as lean Six Sigma) consistent with establishing a culture of continuous improvement.
• Must demonstrate a high level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and benchmarking activities for all departments.
• Advanced interpersonal skills are necessary to build effective relationships to adequately explore complex situations.
• Experience in managing multiple, concurrent, complex projects and a working knowledge of applications including Word, Excel, PowerPoint, and Visio.

Skills, Knowledge, and Abilities:

• Must have knowledge of Operations processes (Generation Fossil & Renewables, Nuclear, Transmission, Substation, and Distribution)
• Maintains confidentiality and protects sensitive data at all times.
• Demonstrates exceptional customer service; Strong interpersonal skills; Strong communication skills.
• Demonstrated team leadership and project-management skills.
• Exemplary interpersonal, verbal and written communication skills; able to communicate effectively and interact with personnel at all levels of the organization.
• Demonstrated ability to lead by influence and drive results through others not under direct supervision.
• Must be a results-oriented change agent and a skilled facilitator adept to influence, negotiation, and conflict resolution.
• Able to work under deadlines and handle multiple and detail-oriented tasks.
• Ability to handle complex assignments and create overview of complex projects and communicate plans and approaches in clear, concise and professional manner in verbal and written form.
• Strong Team building skills across sites, functions, technical and organizational levels.
• Skilled in conflict management and resolution, problem solving and working with cross functional teams.
• Must be able to work independently.
• Expected to model Evergy's Talent Framework Behaviors, the foundation for HOW we do our jobs at Evergy.

Licenses, Certifications, and/or Testing:

Successful candidate must possess and maintain a valid driver's license.

Working Conditions:

Working conditions will vary from office to field environment.