Dental Clinic Manager

Job Description

Job Description

Job Summary:

The Dental Clinic Manager provides oversight, monitoring, and reporting of daily dental operations and staffing.

Supervisory Responsibilities:

Directly supervises the Dental Assistants.

Duties/Responsibilities:

1. Provides dental office management and administration of personnel.

1. Assumes responsibility for the performance of dental operations on a day-to-day basis.
2. Ensures the day-to-day functional necessities are in place that are needed to operate.
3. Assumes responsibility for OSHA and HIPAA compliance and communicates requirements to dental staff.
4. Recruits, trains, supervises, and evaluates dental assistants and support staff.
5. Develops and implements a clinic staffing structure that optimizes program efficiency and maintains customer service and quality assurance.
6. Maintains communication with all dental staff through use of group and individual meetings.

1. Provides administrative oversight for dental operations.

1. Assures that day-to-day business is conducted in a professional manner and is in conformity with current standards of affiliation and current dental standards.
2. Ensures the necessary permits are in place that are needed to operate.
3. Oversees and implements the system for reviewing, analyzing, and evaluating operations as directed by the COO or Designee.
4. Participates in annual planning activities, grant development and implementation activities, and required reporting.

1. Provides financial services.
   1. Assists in the development, implementation, and revision of individual treatment plans.
   2. Educates patients/families/caregivers about treatment processes and ensures guardian of minor or incapacitated adults the required consent forms in order to proceed with treatment if so chooses.
   3. Reviews, balances, and closes daily walk-outs to ensure accurate claim submissions and account balances.
   4. Identifies patients’ insurance coverage or other sources for payment of services or the application of sliding fee schedules.
   5. Takes the lead in working with the billing company in processing vouchers and bills.
   6. Reviews, balances, and closes daily postings before claim submissions.
   7. Monitors Dentrix Reports.
   8. Assists in UDS Reporting and preparation of cost report for Medicaid and Medicare.
   9. Assists in the internal audit process.
   10. Reviews laboratory reports and fee schedules.
2. Supports/assists Dental Program Manager in coordination of Mobile Dental Clinic.
3. Performs other duties as assigned.

Duties 1 through 4 are designated as ADA Essential Functions and must be performed in this job. All other job duties are secondary functions.

Knowledge, Skills, and Abilities:

• Ability to efficiently carry out Midtown Health’s Center mission statement and comply with its policies and procedures.
• Ability to establish and maintain effective working relationships with patients, co-workers, and the public and to be able to demonstrate cultural awareness and sensitivity.
• Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA regulations.
• Ability to comply with all occupational safety and health standards and all rules, regulations, and orders issued under the Occupational Safety and Health Act (OSHA).
• Ability to utilize critical thinking and problem solving skills to address clinic’s needs.
• Ability to interpret oral and written instructions and do appropriate follow-up.
• Ability to work independently and as a team member.
• Must have exceptional time management and organizational skills.
• Ability to constructively participate in quality improvement efforts.
• Ability to actively participate in marketing and outreach activities when requested and emergency response events when required.
• Bilingual (English/Spanish) verbal and written skills highly desired.
• Ability to supervise multiple staff and positions.
• Must have knowledge of bookkeeping and office functions.
• Ability to proficiently navigate Dentrix system.
• Knowledge of and ability to use Excel software applications.

Education and Experience, Licensure and Certification:

• Associates degree in Administration, Office Management, or a related field required.
• Two years of supervisory experience in a dental office setting required.
• Must have a valid driver’s license and the ability to utilize own transportation for work purposes.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time.
• Must have the ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects.
• Requires frequent bending, stooping, or stretching.
• Ability to reach by extending hand(s) and arm(s) in any direction.
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Vision and hearing within normal parameters to perform job requirements.

Working Conditions/Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work varied and extended hour scheduling as requested including early mornings, evenings, and occasional weekends.
• Ability to work in a smoke-free and drug-free work environment.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement:

Midtown Health Center is an equal opportunity employee and will consider all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran.