True West Pass Concierge - Winter 26.27 Seasonal - Full/Part Time

True West Concierge

Seasonal

Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass

POSITION SUMMARY

The True West Concierge provides exceptional service to guests by delivering personalized assistance, information, and coordination across all aspects of the Premium Experience program. This role is dedicated to ensuring a seamless, luxury-level experience for all seasonal and daily True West guests, assisting with a variety of services including on-mountain dining reservations and parking logistics. The Concierge works closely across the Premium Experience team, resort departments, and guests to provide tailored recommendations, resolve issues efficiently, and enhance the overall guest experience.

A pdf or word document of your resume is required with online application

ESSENTIAL DUTIES

• Maintain updated knowledge of assets specific to the True West Pass and Steamboat Resort needs
• Warmly greet guests and confirm reservations
• Provide highest level of customer service and attention to detail
• Maintain positive ongoing relationships
• Maintain high ethical standards and professionalism
• Multitask and prioritize as necessary to meet customer needs
• Represent the company with integrity and dedication
• Effectively collaborate across resort departments to deliver exceptional experiences
• Anticipate guest needs by offering personalized recommendations for activities, dining, and resort amenities
• Track guest feedback and communicate insights to the Manager to assist in ongoing program improvement
• Maintain strong relationships with guests, encouraging repeat visits and loyalty through consistent service excellence
• Compliance with all company policies and procedures as well as any regulatory requirements
• Other duties as assigned

REQUIRED QUALIFICATIONS

• 1-3 years of experience in hospitality, guest services, or concierge services
• Strong knowledge of resort amenities, activities, and services
• Previous experience in a luxury hospitality or resort environment preferred
• Familiarity with resort software systems (e.g., RTP, Zingle) preferred
• Customer service: Excellent interpersonal and communication skills with a professional and polished demeanor
• Organizational skills: Strong ability to multitask, prioritize, and manage time effectively
• Problem-solving: A solution-oriented mindset, with the ability to think quickly and calmly under pressure
• High attention to detail: Meticulous and responsive to meet client needs and preferences
• Discretion: The ability to handle confidential and sensitive information with the utmost professionalism
• Networking and local expertise: The capacity to build and maintain a network of service providers across the resort and within the community, as needed
• Flexibility: A willingness to work flexible hours during peak times, including weekends and holidays, to ensure premium guest needs are met
• 2 years of previous work history/education required
• Communicate clearly in English, both verbal / non-verbal, and written
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company's Service Excellence standards

EDUCATION REQUIREMENTS

• High school diploma or GED equivalent

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Resort hourly pay range: $20.00 - $21.00 per hour

PHYSICAL REQUIREMENTS

• Must be a minimum 18 years of age
• Ability to travel via gondola in winter conditions to mountain lodge
• Ability to climb 1-2 flights of stairs
• Ability to lift up to 30 lbs and occasionally bulky bundles (e.g. slippers)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.