Legal Case Manager - Lemon Law (Mexico)

About us

At Ovation Law Firm, we’re more than just attorneys — we’re a source of hope and justice for consumers and injury victims. Our firm is dedicated to turning legal challenges into life-changing victories across California. We handle Lemon Law and Personal Injury cases with relentless commitment, standing up for our clients when it matters most. We pride ourselves on being relentless advocates who never back down, ensuring that our clients' rights are fiercely protected. If you are passionate about making a meaningful difference and eager to contribute to our unwavering pursuit of justice, we invite you to join our dynamic team.

About the role

Are you passionate about helping clients and experienced in managing legal cases? We’re seeking a skilled Legal Case Manager to join our team. In this role, you’ll guide clients through their legal journey — coordinating case progression, preparing documentation, and ensuring an outstanding client experience from start to finish. Strong English communication skills are essential for success in this role.

Responsibilities

• Act as the primary point of contact for clients, providing professional and timely updates through phone and email.
• Guide clients through each stage of their case, explaining processes clearly and maintaining strong communication.
• Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained.
• Organize and maintain case files, ensuring that all client information and legal documents are accurate, complete, and up-to-date.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Qualifications

• Strong English communication skills (C1 level), both verbal and written.
• Must be bilingual — fluent in both English and Spanish.
• At least 2 years of customer service experience, demonstrating excellent listening, empathy, and problem‑solving abilities.
• Previous experience as an Case Manager or similar role in a U.S. law Firm or U.S company.
• Previous experience specifically in Lemon Law or related legal case management is a huge plus.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with Hubspot and/or Filevine is a huge plus.
• Excellent attention to detail and ability to handle multiple priorities simultaneously.
• Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
• Legal industry experience is preferred but not mandatory.
• Must have a laptop or desktop computer with the following minimum specifications: 16GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 25 Upload Mbps is required.
• The schedule is Monday through Friday, from 8AM to 5PM PST.

What We Offer

• Earn $10/hour: Competitive pay based on your skills and experience for a full-time, 40-hour workweek.
• Work From Anywhere: Embrace the freedom of remote work.
• Recharge & Relax: Benefit from paid time off.
• Boost Your Income: Enjoy performance-based bonuses.

This position is open to candidates located in Latin America only. Resumes must be submitted in English. Applications that do not meet these criteria will not be considered.