Parts Advisor

Parts Counter Salesperson.doc

Position Specifics

Department: Parts

Reports to: Parts Manager / Store Manager

Purpose

Performs a variety of in-store customer service, marketing, promoting, advertising, and stocking duties related to the receiving, sale, and delivery of parts and accessories.


Responsibilities

• Providing excellent customer service to service department, counter & phone customers
• Provides recommendation for sales of additional related or needed parts or accessories
• Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status
• Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise
• Supplies Service Technicians with parts
• Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor
• Assists with preparing and maintaining professional showroom image and merchandise displays
• Assists in keeping parts department clean and orderly
• Participates in all job-related training and development
• Routinely lifts items weighing up to 75 lbs.
• Ability to work extended hours and weekends
• Other jobs assigned by management

Experience, Education, Skills and Knowledge:

• High School diploma or equivalent experience
• 1 year of experience in Parts Department operations preferred
• Experience connecting with customers, maintain professional image, establish rapport
• Demonstrated basic understanding of the selling processes
• Demonstrated ability to manage multiple projects simultaneously with a degree of independence
• Experience using standard desktop load applications such as Microsoft Office and internet applications