Medical Assistant

Elite DNA Behavioral Health Medical Assistant PositionElite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida – and we're expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.Our goal is to hire you – the best talent – to support our mission and allow you to grow with us. We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Elite DNA is the pioneer of the care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.Everything we do here at Elite DNA is guided by integrity and compassion for our patients and employees. When you join the Elite DNA team, you'll feel proud to be a part of the group that helps children, adults, and families in our communities live better lives.Elite DNA Behavioral Health is seeking to hire a full time Medical Assistant in our Sarasota office.Job SummaryMedical assistants perform routine administrative and clinical tasks to keep the offices of physicians and other health practitioners running smoothly. Medical assistants are instrumental in helping patients feel at ease in the physician's office and often explain the physician's instructions.Responsibilities and Standards• Provides services to individuals and coordination/support to psychiatrists, PA and APRNs.• Initiates and completes all relevant documentation within organizational time frames.• Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity;• Collaborates with team members and other staff to ensure a complete, appropriate and positive experience for all clients.• Follow instructions and complete job duties as assigned by providers and management staff.• When taking vitals such as blood pressure, height & weigh, ensures medical and medication history is accurate, removing all medications patient is not currently taking.• Responsible for performing genetic testing, as well as, educating patient, submitting test, following- up on results so provider has them for next patient visit.• Will provide appropriate and timely documentation.• Will assist the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs and telephone follow-up as assigned.• Monitor voicemails throughout the day, return the calls and effectively resolve the reason for call within 24 hours of the call. Proper documentation for each call and subsequent interaction.• Triage and review phone calls, EHR messages, respective inbox and messages. Respond and document accordingly. Discuss patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message. Document appropriately within same time frame.• Takes medication orders from psychiatrist/APRN/PA and phones in to pharmacy if needed. Appropriate documentation, as well as confirmation notification to client, is expected within 24 hours.• Prepare medication refill requests within 24 hours of receiving them.• Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.• Prior authorizations should be handled within 24 hours of receiving the request from the pharmacy or insurance company. Document all interactions with patient and pharmacy.• Provide guidance and education to patients on the details of what has been prescribed and when/ where to get the medication;Requirements• High School Diploma or Equivalent• One-year experience in healthcare, medical staff services preferred.• Medical Assisting certification preferred.• Proficient oral and written communications.• Excellent attention to detail, problem-solving and customer service.• Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings.• Medical terminology knowledge preferred.• Experience with Electronic Health Records is preferred.• Knowledge of medication procedures is preferred.This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day and Employee Assistance Program. We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.