Consumer Affairs & Product Recall Manager

Consumer Affairs & Product Recall Manager (10-Month Contract) Emeryville, CA (On-site, Corporate Office) | Up to $32/hr About the Role A well-established grocery retail company headquartered in Emeryville, CA is seeking a highly organized and proactive Consumer Affairs Temp to join their team for a 10-month temporary assignment. This role leads and coordinates all aspects of customer complaints and consumer affairs across the company's grocery retail operations. This position serves as the central point of contact between internal teams, suppliers, and customers during product issues, ensuring timely, accurate, and effective communication and resolution. The ideal candidate is a strategic thinker with strong project management skills who thrives in high-pressure situations, excels in cross-functional collaboration, and is committed to protecting customer trust and brand integrity. This is a newly created role reporting to the Technical Services Director. Key Responsibilities Supplier Management Maintain necessary documentation for compliance with Foreign Supplier Verification Program (FSVP) requirements for all imported products (national brands and private label) Audit documentation annually to ensure supplier information is well maintained Liaise between cross-functional team members to prepare teams for regulatory audits Project Management & Communication Act as project manager for cross-functional initiatives related to product issues and recalls Ensure all stakeholders (legal, QA, marketing, operations, customer service) are aligned and informed Provide ad hoc regulatory and quality support across the company, serving as a key thought partner to the business Qualifications Bachelor's degree in Food Science, Public Health, Business, or related field (Master's a plus) 5+ years of experience in consumer affairs, product quality, food safety, or a related role in retail or the food industry Demonstrated experience managing recalls or crisis communications Strong project management skills; PMP certification a plus Exceptional written and verbal communication abilities Ability to handle sensitive, high-pressure situations with professionalism and discretion Familiarity with FDA, USDA, and other regulatory guidelines related to food safety Action-oriented self-starter with the courage to lead change and implement operational improvements Proficient in Microsoft Office Suite (especially Excel functions and data analysis) and compliance-related software systems Preferred Skills Experience with complaint and recall tracking systems (e.g., Recall InfoLink, SAP, Salesforce, Intelex) Experience with call centers Bilingual a plus Knowledge of food labeling, traceability, and supply chain logistics Job Type: Temporary, 10-month contract Pay: Up to $32.00/hour Location: Emeryville, CA (on-site, corporate office) The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. #J-18808-Ljbffr Staffmark Group