Loan Servicing & Applications Specialist

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more. At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best. Together we win! THE OPPORTUNITY This position supports Small Business and Consumer Lending Group (SBCLG) by managing and servicing loan portfolios for both consumer and small business clients. This position will be responsible for overseeing the day to day administration of lending activities, ensuring portfolio performance, mitigating risk, and delivering excellent service to clients. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates. HOW YOU’LL MAKE A DIFFERENCE Retrieve and distribute daily transaction reports for past due, paid, and non-posted loans using Vision Content. Perform callbacks on previous day’s payments and advances processed by servicing. Provide routine customer service for loan customers, including answering phones and responding to servicing department emails. Maintain up-to-date customer call logs for all communications related to the loan portfolio. Assist with tracking and collecting on past due loans for both portfolios, including customer calls, and sending written demand letters when needed. General office tasks such as filing, scanning, mail sorting, copying, and handling department mail. Work mail sent to the department to ensure that bank and borrower interests are well managed, including borrower returned mail, UCC continuations, borrower or other interested party communication, or other mail which may need handling but by a different area of BOC. Record Retention & Payoff Management Perform loan payoff maintenance and coordinate processing requests for demand with the Loan Demand department. Keep accurate records of payoffs and prepare loan files for warehousing at Iron Mountain. Perform all record retention duties as required by the Bank’s Record Retention Policy, Schedule, and Procedures. Application Management Receive and track all incoming new and renewal loan applications for small business and business credit lines. Monitor group email inboxes, respond, and forward emails as appropriate. Load applications into nCino and assign them to a processor. Send maturity letters monthly via regular mail and e-sign. Conduct maturity outreach for lines close to or at maturity to obtain renewal applications. Follow all established policies and procedures. Perform other duties and projects as assigned. WHAT YOU’LL BRING 1-2 years banking experience with bank-related loans preferred. College degree in a related field preferred. Demonstrated solid organizational and time management skills; ability to take initiative, work on multiple transactions simultaneously and meet completion time tables while maintaining targeted loan quality Analytical and problem solving skills; ability to use logic, reason and sound judgment. Strong verbal, written, and critical thinking skills. Highly organized and detail-oriented with a high degree of accuracy and able to multi-task. Ability to prioritize and successfully manage deadlines. Proficiency in Microsoft Office (Outlook, Excel, MS Word). Demonstrate cross-line of business knowledge of banking systems and products. Knowledge of applicable Bank policies, compliance laws, rules and regulations Prior experience in loan processing, including familiarity with loan documentation, processing systems, regulatory requirements, and end to end workflow. High School diploma or equivalent required HOW WE’LL SUPPORT YOU Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting. Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long- term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA). Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family. Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off. Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more. SALARY RANGE The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors. Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to t heir actual or perceived race (including traits associated with race, such as hair texture, hair type or protective hairstyles), religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity, gender expression, gender transitioning, citizenship status, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information, or disability (mental or physical), requests for accommodation and any additional protected categories set forth in applicable federal, state or local laws. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr