Quality Assurance Engineer

Location:  Durham, NC
Employment Type: Full-time

Overview:
We are seeking a Quality Assurance Engineer to join our team and ensure the reliability and performance of refurbished GPUs and servers. The role focuses on inspection, testing, process optimization, and compliance to ensure that all products meet industry standards and customer expectations. The ideal candidate has a strong background in hardware testing, failure analysis, and quality improvement within a manufacturing or refurbishment environment. This position is responsible for developing quality practices, Standard Operating Procedures (SOPs), and product documentation. The main objective is to maintain efficient and effective RMA processes while ensuring the product’s high quality is maintained.

Key Responsibilities:

Quality Inspection & Testing

• Conduct incoming, in-process, and final inspections on refurbished GPUs and servers to verify compliance with quality standards.
• Perform functional and performance tests on GPUs and servers, including stress tests, benchmarking, and burn-in testing.
• Utilize diagnostic tools to identify hardware defects, firmware inconsistencies, and compatibility issues.
• Verify proper firmware updates, driver installations, and system configurations during refurbishment.
• Develop and implement standard operating procedures (SOPs) for refurbishment quality assurance.
• Collaborate with the refurbishment team to troubleshoot and resolve quality issues.
• Use Lean, Six Sigma, 8D, or A3 methodologies to analyze and improve quality processes.
• Monitor and analyze defect rates, root cause analysis (RCA), and corrective actions to reduce failure rates.
• Ensure compliance with ISO 9001 and ESD handling
• Maintain accurate quality reports, inspection logs, and non-conformance reports (NCRs).
• Participate in CAPA (Corrective and Preventive Actions) processes to address recurring quality issues.

Collaboration & Training:

• Train technicians and operators on quality inspection procedures and best practices.
• Work closely with supply chain, engineering, and operations teams to improve refurbishment efficiency and reduce defects.
• Provide feedback to suppliers and vendors regarding component quality issues.

Requirements and Skills

• Knowledgeable in the development and maintenance of Control Plans and PFMEA.
• Failure Analysis experience is preferred.
• Strong background in statistical analysis, DOE.
• Excellent verbal and written communication skills.
• Attention to detail and problem-solving skills.
• Excellent interpersonal skills for building and maintaining relationships with customers.

Education and Experience

• Bachelor’s degree in engineering or related field.
• Five (5) years plus of working experience as a Quality Engineer, preferably in electronics, IT hardware, or refurbishment.
• Strong understanding of GPU architecture, server hardware, and diagnostic testing.
• Experience with failure analysis, ESD protection, and component-level troubleshooting.
• Proficiency in quality methodologies such as Six Sigma, 8D, and FMEA.
• Familiarity with automated and manual testing tools for hardware validation.
• Knowledge of industry standards (ISO 9001, R2, RoHS, and UL safety certifications).
• Strong problem-solving, data analysis, and documentation skills.
• Ability to work in a fast-paced, hands-on environment with cross-functional teams.
• Certifications: Six Sigma Green/Black Belt, ASQ Certified Quality Engineer (CQE), or IPC certifications.