Sales Support Administrator

SUMMARY The Sales Support Administrator serves as the connective tissue between a growing heavy equipment manufacturer's North American dealer network, independent rental partners, Regional Business Managers (RBMs), and internal teams. This is not a sales role — the sale has already happened by the time an order reaches this desk. The work is about owning what happens next: accurate order processing, proactive dealer communication, and steady problem-solving from order entry through delivery, while strengthening the dealer network and supporting RBMs across the business. RESPONSIBILITIES Process orders end to end, from portal entry through confirmation, shipment coordination, and delivery. Handle dealer and customer inquiries through the CRM system, manage order changes through the equipment order portal, and respond to a steady flow of order, pricing, and availability questions, primarily by email. Send proactive status updates, including regular order outlook communications and shipment confirmations. Use Excel (VLOOKUP/XLOOKUP, pivot tables) and internal reporting tools to track stock, incoming inventory, and allocation status, and manage reporting functions for internal and external stakeholders. Coordinate with logistics, procurement, Machine Planning, Inventory, and Sales Administration to keep orders, shipments, and dealer inventory on track. Support the dealer network and RBMs with Dealer Business Plan strategy and implementation, advocating internally for dealers, customers, and RBMs. Engage with dealers through the dealer engagement portal, manage dealer/customer account and address details, and facilitate sales onboarding and dealer sales process training. Address and resolve dealer and customer concerns and complaints, and know when to escape a challenging situation rather than trying to resolve everything solo. Build a reputation as the person who is already on top of it, catching small details, like a missing option or attachment, before they become a bigger delay. Collaborate cross-functionally with Sales Analysts, Marketing, Parts and Service, Accounting and Finance, and Inventory Coordinators to keep the dealer network running smoothly. Travel occasionally (up to 25% annually) to support the RBM team at dealer events. Track response time, order accuracy and timeliness, dealer/customer satisfaction, and consistency of proactive communication as key measures of success. REQUIREMENTS 3 to 5 years of experience in order administration, inside sales, customer service, purchasing, or a related function, ideally with exposure to dealers, distributors, or end customers. Advanced Excel skills, specifically VLOOKUP/XLOOKUP and pivot tables. Comfort working within a CRM/ERP system and an order or inventory portal. Bachelor's degree in a business-related field preferred, not required. Outgoing, positive, people-oriented, self-motivated, and not easily rattled by a difficult conversation or a process still being ironed out. Strong organizational skills, attention to detail, and follow-through, with excellent verbal, written, and presentation skills. Ability to multitask, prioritize, and work in a fast-paced environment; understanding of sales performance metrics. Willingness to work occasional overtime, particularly around month-end (with remote flexibility available), and to travel up to 25% annually. #J-18808-Ljbffr Reputable Recruiting, LLC