Help Desk Analyst

Job Description

Job Description

We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational technical skills who enjoys hands-on troubleshooting and supporting end users with device-related needs. The role centers on preparing, replacing, and updating workstation equipment while helping maintain a smooth experience for staff and students.

Responsibilities:
• Provide first-line technical assistance for desktop, software, and hardware issues encountered by end users.
• Support device replacement activities by setting up, exchanging, and verifying equipment for daily use.
• Perform equipment refresh tasks, including uninstalling older workstations and preparing updated devices for deployment.
• Troubleshoot basic problems involving PCs, desktops, and related software to restore functionality quickly.
• Assist with Chromebook setup, support, and issue resolution when assigned.
• Track completed work accurately and communicate status updates to the appropriate team members.
• Test devices after installation or repair to confirm they are functioning properly before handoff.
• Maintain an organized work area and handle technology assets carefully during support and deployment activities.• Basic understanding of computer hardware, desktop systems, and common software applications.
• Ability to diagnose and resolve entry-level technical issues with patience and attention to detail.
• Familiarity with technical support practices in a help desk or end-user support environment.
• Experience working with PCs, workstations, or desktop equipment in a work or academic setting.
• Exposure to Chromebook devices is strongly preferred.
• Strong communication skills and the ability to provide clear support to non-technical users.
• Dependable work habits and the ability to manage multiple equipment-related tasks efficiently.