Customer Service Representative/ Service Scheduler

Job Description

Job Description

AES Hearth & Patio is a leading provider of Custom Fireplaces, Alternative Heating Solutions (stoves, fireplaces, and inserts), Chimney Inspections & Repairs, and Outdoor Living Products (hot tubs, grills, smokers, fire pits, retractable awnings, furniture, etc.).

Operating since 1998, we have showroom locations in Newville, Camp Hill, and Burnham with an extensive Service & Installation Department in Newville and Burnham.

As our business continues to grow, we have an immediate opportunity for a Customer Service Representative (CSR) & Service Scheduler to answer our service phone and take service requests, assist with scheduling our experienced service & installation teams and perform administrative tasks that keep our service & admin departments operating efficiently. This position will work directly with our current Service Manager.

This person will...

• answer and route incoming calls efficiently.
• make out-going calls to customers and technicians.
• assist with scheduling for installations, services, and deliveries.
• perform administrative duties within the service department.

We are looking for...

• excellent written and verbal skills.
• 2 or more years of experience within a service environment.
• experience in Microsoft Windows, Excel, Word, Outlook, etc.

As a member of the AES Hearth & Patio team, this person will enjoy being part of a growth-oriented company where honesty, teamwork, and creativity are valued, and contributions to customer service excellence and continuous improvement are top priorities.

AES offers competitive vacation and holiday pay, a retirement plan with 3% company match, and a shared health, vision, and dental benefits plan.

AES Hearth & Patio is proud to be an equal opportunity employer.

AES Hearth & Patio is a leading 4 location retailer of stoves, fireplaces, inserts, and patio equipment to include: hot tubs, grills & smokers, awnings, firepits and quality furniture. AES also installs and services the products they provide to their customers.

In addition, AES is a full-service Chimney Sweeping company. AES Inspects, Certifies, and Repairs most chimney systems.

Company Description

AES Hearth & Patio is a leading 4 location retailer of stoves, fireplaces, inserts, and patio equipment to include: hot tubs, grills & smokers, awnings, firepits and quality furniture. AES also installs and services the products they provide to their customers.\r\n\r\nIn addition, AES is a full-service Chimney Sweeping company. AES Inspects, Certifies, and Repairs most chimney systems.