Assistant Manager, Dispatch

Assistant Manager, Dispatch – Onsite role Location: 10913 S River Front Pkwy, Suite 200; South Jordan, UT 84095 Schedule: M-F 8:30AM-5PM The Department The Dispatch team is a part of our Operations department. The Operations department works directly with terminals, rails, depots, motor carriers and suppliers in the region daily. Specifically, Operations ensures all equipment is in good order and moving timely. This is accomplished using internal systems for planning and monitoring equipment flows, managing empties to booking ratios, ensuring empty availability for vessel repositioning, while making sure no equipment is idling in the region. Key Job Accountabilities Ensure proper dispatch process is implemented, executed and monitored according to ISO & customer requirements. Act as catalyst to reshape ISO processes as needed to incrementally enhance efficiency (continuous improvement). Manage staff performance, identify training needs, and provide individual coaching and development opportunities to enhance performance and productivity. Handle exceptions and service recoveries within company & departmental guidelines. Act as entry point for import/export dispatch and foster relationship with export and import customer service reps, supplier management and intra-regional dispatchers targeting triangulation savings. Supervise & monitor all job orders created for local dispatch and troubleshoot any issues that are unable to be resolved by the dispatching reps. Monitor all incoming messages from both internal / external customers. Qualifications 2‑3 years’ relevant experience Management and Leadership Experience Knowledge of Microsoft Office Suite Excellent Verbal and Written Communication Attention to Detail Preferred Skills Some knowledge in: Government Rules and Regulations Cargo Restrictions Cut Off Information Hazardous Materials Handling Special Vehicle Importation (SVI) / Re-Imported (RI) Truck Tariffs Who is OOCL? Orient Overseas Container Line (OOCL) is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia. The North America Group – NAG Headquarters is in Utah. OOCL Benefits Medical & Dental Premiums 100% Paid Option for Vision Coverage 401k Retirement Plan AND Pension Plan Paid Time Off + Floating Days Off + Sick Days + Major Holidays Referral bonuses Bi-Weekly pay Tuition Assistance after 12 months All employment is contingent upon the successful completion of a background check. OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at #J-18808-Ljbffr