Treatment Coordinator

Treatment Coordinator (TCC)

Castle Dental, supported by Smile Brands, is seeking a Treatment Coordinator (TCC) to join our Cedar Park, TX team.

The Treatment Coordinator plays an important role in helping patients understand their recommended dental treatment and providing a positive experience from diagnosis through scheduling. This position works closely with the dentist, clinical team, and front office to ensure patients receive clear information about their treatment options and are comfortable moving forward with their care.

The ideal candidate is patient-focused, organized, confident communicating treatment recommendations, and comfortable discussing financial options and insurance benefits.

Monday, Tuesday, Wednesday 8am-5pm

Responsibilities

• Welcome and build strong relationships with patients throughout their treatment journey.
• Coordinate and schedule patient treatment following the dentist's diagnosis and recommendations.
• Explain recommended treatment plans, procedures, and next steps to patients in a clear and compassionate manner.
• Discuss treatment costs, insurance benefits, financing options, and payment arrangements.
• Follow up with patients who have diagnosed but unscheduled treatment.
• Partner closely with dentists and clinical team members to ensure treatment plans are accurately communicated.
• Verify insurance benefits and assist patients in understanding their coverage.
• Maintain accurate patient records and treatment documentation.
• Coordinate appointments and help ensure the practice schedule is optimized.
• Communicate with patients by phone and other appropriate channels regarding treatment and scheduling.
• Provide exceptional customer service and help create a welcoming patient experience.
• Support practice goals related to treatment acceptance, patient retention, and overall practice performance.
• Maintain patient confidentiality and comply with all applicable policies, procedures, and regulations.

Qualifications

• Willing to train
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Compensation: 21-25

Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at View email address on click.appcast.io