Retail Operations Specialist - In Office - Houston, TX or Paramus, NJ

Retail Operations Specialist - In Office - Houston, TX or Paramus, NJ

The Retail Operations Specialist is a newly created role and is a great opportunity to start your career in the mortgage industry and join one of the top mortgage companies, Longbridge Financial. You will have the opportunity to support various teams by managing a diverse portfolio of loan files, ensuring timely and accurate processing while maintaining exceptional service levels. Additionally, you will provide coverage when co-workers are out of the office, process the overflow loans and other duties and/or mortgage or company related tasks as assigned by management.

Please note that there are two positions available in the Houston, TX office and/or in the Paramus, NJ office.

Primary Job Duties:

• Process applications for submission to underwriting
• Work with loan officers, borrowers, underwriters, closers, AMC's and title companies
• Works with third parties to obtain conditions
• Scanning and uploading file documentation into LOS
• Clear loan conditions with applicants and communicating with loan officers
• Analyze Credit, income, tax returns and asset documents
• File follow-up and notation in accordance with policy
• Ensure confidentiality of client files
• Provide coverage in Retail Operations and related departments, helping to ensure continuity and consistency in service.
• Provide functional support as needed, adjusting priorities to meet fluctuating workloads and departmental requirements.
• Respond proactively to varying business demands by assisting multiple teams and helping maintain service and productivity standards.
• Other duties and/or mortgage or company related tasks as assigned by management

Qualifications:

• Demonstrated ability to work independently
• Proven ability to work effectively in a collaborative, team-oriented environment.
• Previous mortgage processing experience a plus
• Proven ability to thrive in a fast-paced environment, effectively managing multiple priorities and competing deadlines while maintaining high-quality results.
• Ability to read, analyze, and interpret procedures, manuals, policies, and regulations
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally across all levels of the organization.
• Excellent customer service skills
• Intermediate working knowledge of Microsoft suite of applications (Word, Excel, MS Outlook, Teams)

Additional Information:

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an non exempt role
• Target base salary range is 47K - 50K which is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via monthly bonus
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.