Assistant Manager

Overall Job Summary The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store. The Assistant Store Manager serves as the second in command of operations to the Store Manager. Duties include delivering a Legendary Customer Experience, providing leadership and direction to the store team, and performing operational activities throughout the store. The Assistant Store Manager is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, and for training Team Members on the application of policies and procedures. Essential Duties and Responsibilities (Min 5%) Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer’s Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. Proficient in all Team Leader and Receiver functions. Create and foster a welcoming environment and sense of belonging in the store. Ensure that the power of diversity, equity and inclusion is experienced every day across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking. Perform a combination of the following duties during 95 percent of the day. The mix may vary from one day to another, but every employee in this position must be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Assist Store Manager in Store Operations including driving sales and profit, customer loyalty, planning, prioritization, and delegating daily tasks. Support Store Manager in Team Member counseling, hiring and staffing decisions, scheduling, Team Member training including product knowledge development, appropriate application of policies and procedures, encouragement of continuous learning, and maintaining a productive work environment. Perform opening/closing procedures. Transport and make deposits to the bank. Resolve customer complaints/issues and ensure the customer has a positive shopping experience. Ensure the customer has a Legendary shopping experience that differentiates from the competition. Champion the Customer Experience in the store and execute the role of the GURA Sales Leader. Lead freight movement, support merchandising initiatives, feed management, and inventory control. Operate cash register/computer. Supervise cash handling procedures. Adhere to loss prevention standards and respond to any alarm calls as needed. Operate forklift and baler. Ensure the safety and well-being of birds; sanitize and maintain poultry holding tanks and care for birds as required. Assist customers with loading purchases. Complete all documentation associated with any of the above job duties. Obtain license or certifications as needed by the business. May be required to perform other duties as assigned. Required Qualifications Experience: Previous retail leadership experience is required. Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Must be 18 years of age or older and possess a valid driver’s license. Education: High school diploma or the equivalent is required. Bachelor’s degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately. Preferred Knowledge, Skills or Abilities Ability to perform and execute principal responsibilities of Team Members. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Working Conditions Working environment is favorable, generally inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.); lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for Team Members and customers and adhere to company safety training and guidelines. Physical Requirements Position is non-sedentary. Essential physical and mental stamina to move throughout the store and outdoor areas quickly and safely. Operate all equipment related to job duties efficiently, safely, properly and accurately; and provide the highest level of customer service. Move and transfer merchandise, weighing up to 50 pounds, throughout the store. Push and pull merchandise up to 2,000 pounds with assistance of proper MHE (e.g., pallet jack, forklift). Occasionally lift or reach merchandise overhead. Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours. Move throughout the store for an entire shift. Safely access all areas of the store including selling floor, side lot, stock area, and register area. Operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register); forklift and baler requirements do not apply if under the age of 18. Read, write, and count accurately to complete all documentation. Utilize strong written and verbal communication skills to communicate effectively with team members and customers. Process information/merchandise through the point-of-sale system. Handle and be in contact with birds/poultry. Successfully complete training and certification to dispense propane (if required). Complete all required training and certification. Travel as required in support of district needs. Drive or operate a vehicle for business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. We offer competitive benefits including medical, dental, vision, company‑paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance for all full‑time and part‑time Team Members. Part‑time new hires gain eligibility for TSC benefits by averaging at least 15 hours per week during their 90‑day lookback period. Please review our benefits and leave policies for details. #J-18808-Ljbffr